Printer not moving up Z since update  

RE: Printer not moving up Z since update

Did you use the correct firmware, for your printer model?

Search forum how to reset the settings inside the printer, so you are 100% safe that the old calibration setting are gone.

And there is no reason to update the printer if everything works, is not needed.

RE: Printer not moving up Z since update

I have an I3 MK3 which I had some upgrades done to so it is a MK3S.  I am using the correct firmware.

I had some SERIOUS calibration problems which Prusa spent over 8 hours trying to diagnose and sending me replacement 2 replacement PINDAs for.  Prusa was unable to fix it so I had to pay a local 3d printer repair shop to reset everything.  They informed me that the problem was not a calibration issue then.  So, I am concerned that if I reset everything now, I will wind up back where I started with a printer that won't even pass calibration tests and I will have to pay them again to fix the firmware.

This is why I have not reset the printer.  I am concerned it will revert to its previous state where it fails Z-axis calibration tests.  I will do it if nothing else works, but I am not there yet.

I will remember the 'no reason to update' advice in the future, though it is not helping me now.

Thanks for your reply, but I am hoping someone has seen this problem and knows specifically what the cause is.  The print keeps printing on the first level and never rises.

RE: Printer not moving up Z since update

when the printer is turned on, and at rest. 

press and hold the knob for about 3 seconds, 

does the display change to 

Z:            +0.0
? 

if so, does rotating the control knob Clockwise cause the printer to raise the extruder? 

regards Joan