Clear all

[Solved] Lost sales to Norway (voec)  

Lost sales to Norway (voec)

I just want to suggest Prusa register here:

this would probably increase sales to norway for materials and spare parts.
I ordered my stuff today from elsewhere because of the extra handling fees for vat that would not be needed if you were registered in voec

Posted : 14/04/2024 1:00 pm
Mimir liked
Topic starter answered:
RE: Lost sales to Norway (voec)

I was wrong, you have registered which is great.

However I'm a bit confused about the shipping costs:
Molex connector (Heater cartridge, heatbed, PSU)In stock €2.36
DHL Economy Select2-4 days €19.60

Seems a bit high for such a small part and no vat handling?

Posted : 15/04/2024 11:19 am
Mimir liked
Veteran Member Moderator
RE: Lost sales to Norway (voec)

Hi Havard, 
This site is primarily a Peer to Peer user support site. 

A Query like this would be better handled by direct communication with Prusa, have you tried the Prusa Chat service, or     (Ask us Anything) or

[email protected]  or 

Prusa Research a.s.

Partyzánská 188/7A17000,

Prague 7,

Czech Republic

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK

Posted : 15/04/2024 11:36 am
Reputable Member
RE: Lost sales to Norway (voec)

DHL is the issue.  I have always had issues when dealing with DHL and I am in Canada. 

As soon as a courier service gets involved, then expect strange fees to show up, usually a fixed service fee plus others.  I am used to that when ordering from outside the country.


Posted : 17/04/2024 1:17 am