[Oben angepinnt] How to report bugs and errors  

RE: How to report bugs and errors

I Read How to report bugs and errors and am honestly trying. I went through the first 6 pages and even searched importing old files and incorrect size old files

I'm a bit older and not sure I understand everything. I have been using a previous version for about 3 years but don't know what version it was after upgrading.

PrusaLink type (Raspberry Pi Zero / Pi 3 / Pi 4)

--- None that I know of.

PrusaLink version

--- Not Sure what that is but I upgraded to Version 2.7.2+win64

Printer type 

--- Creality Creality Ender-5 Plus

Printer UUID (you can find it in Printer detail page - address line) 

--- No IDEA where that is nor how to find it ?

Printer firmware version

--- No IDEA where that is nor how to find it ?

PrusaSlicer version (if applicable)

--- Version 2.7.2+win64

Description of the bug, including steps to reproduce (if possible).

--- I have ONLY older files starting off with whatever version was out towards the ending of 2021.After upgrading to Version 2.7.2+win64 , When I import a stl file it shows up MUCH larger than it actually is. I have images and hope that helps.

Thank You for your time ,

Dan

RE: How to report bugs and errors

Hi, you are in the Prusa Connect / PrusaLink section, that's why we want that info. It's fine.

Your model loaded 5x larger for whatever reason. No idea what unit mixup might have happened there. When you give it 0.2 in the scale in the bottom right, will it be exactly the right size?

RE: How to report bugs and errors

Thank You so Much for getting back to me.  I apologize for being such a pain in the backside, but this new version is just to much for me to deal with right now.

I copied and pasted " 0.2 " and it did not work.  I loaded and retried it a few times thinking maybe I was doing something working ( again , Hahaha ) and it did the same thing.After trying a four different files and it still not working properly , I decided to uninstall and TRY to go back to0 version I had.

BIG mistake.  

I was able to find the previous version I had on a deep dive into the drive it was named :

prusa3D_win_2_3_1.exe    and had a date / time stamp of 06-25-2021

IO was going to install the old one but wanted to make sure I got rig of all anything of the newer one so I went to RegEdit and searched for all / anything " Prusa " and deleted everything I could.  I believe I got most of it but I know there were some things I just wasn't going to let me get ride of.

So as it turns out after deleting all I could I rebooted , went back to Apps to see if it was there and it wasn't so I RE-installed older version.  It didn't work.  The Splash screen came up but it didn't Launch.  When I tried to uninstall it I got the message in Uninstalling Old ver.

Ive tried installing both versions a few times.   I now get the image named PRUSA ERROR , so I'm at point now I'm unsure what to do.

I DO understand y'all are busy and all , but ANY information you need , I'd be more than happy to provide.

Thank You for your time ,

Respectfully ,

Dan

RE:

Hi Dan,

I am not sure I understand the sequence of events correctly, but I understand you had three different issues:

1. After upgrading to 2.7.2, your objects were being loaded larger than you wanted. This is difficult to solve without seeing the files, but based on what I see in the right panel, I suspect that you were loading an STL in the old version, while you use a 3MF in the new. The 3MF may contain some transformations which you do not expect and consider it an error.

2. You are getting the "set_deserialize failed" errors when you try to run the old version. This is because there are profiles the old version is not compatible with, and it is unable to cope. If you use 2.3.2 instead of 2.3.1, it should be better, because some forward-compatibility handling rules were added in that version. Another option is to delete the configuration folder (in AppData/Roaming/PrusaSlicer), but this will remove any user profiles that you may have created, so do it only if you are sure you will not lose anything precious (and better backup the folder, just in case).

3. The installer reports errors when trying to uninstall some old version. This may be triggered by the manual registry tweaks that you mention. Anyway, you don't really need to install the software. Simply download the ZIP archive from our github releases page, choose a version that you like (I recommend the latest stable, i.e. 2.7.2), download the archive for Windows (there is an Assets dropdown at the end of each release block), unzip it wherever you like and run prusa-slicer.exe.

Has any of that helped?

RE: How to report bugs and errors

THANK YOU !!!

As an older person who is doing what he can to keep up with his Family on so many things , THIS has been one of my FAVORITE inside computer related things to do.  When I upgraded without KNOWING what I was doing , and then having the issues that I CAUSED , I reached out and was honestly SURPRISED at such a quick response.

Not only were you able to help me get back to the version I was use to , but I did a trial and error and was even able to upgrade a bit ( grin ) and STILL be comfortable with knowing ( hahahaha ,  somewhat ) of what I was doing.THANK YOU !!!   For getting me back to a place that I am happy at.

IF there is something I can do to help y'all in ANY MANNER , PLEASE let me know.    If you would like me to donate to y'all , your favorite charity , PLEASE let me know.   I am not rich in any manner of the word , other than FAMILY , and YOU just helped me, help the ones I Love...

THANK YOU ,

Respectfully ,

Dan

RE: How to report bugs and errors

Hey, glad it's working for you. It's not an ideal solution, but it's great you can keep doing what you want to be doing. Some people yell at us on here when their stuff breaks. Thank you for being a good sport about it. Feel free to ask for help any time.

And sorry for the cryptic 0.2 scale factor. I should have used a percent value (20%) when describing what to scale the object by. I didn't check what units is Slicer using.
I wish you many successful prints

RE: How to report bugs and errors

I wanted to do a follow up to give you the good news.

I have had several successful prints , and I'm understanding more and more.   It takes me a bit but I think I'm getting the hang of it.

I'm starting to TRY to play with the supports ( I think they are called Tree supports ) but gonna look for a youtube video to help me get a better grasp on the " HOWS " when using them...

Hope y'alls day is going well

Dan

RE: How to report bugs and errors

Could "5x" the size have something to do with a setting?  I've noticed that when loading smaller parts, I'm asked a question something like "Convert mm to inches?"  I wonder if that's an issue.  I NEVER want to do that - and would like to find a setting to disable that automatic help.  

Please advise... 

RE:

High CPU usage in browser

PrusaLink type (Raspberry Pi Zero / Pi 3 / Pi 4): Na

PrusaLink version: Na

Printer type: Prusa Mini+

Printer UUID (you can find it in Printer detail page - address line): 7343bf5c-3e81-4866-97ef-434cd435995c

Printer firmware version: 6.1.2+7894

PrusaSlicer version (if applicable): 2.8.1

Description of the bug, including steps to reproduce (if possible):

Just having a tab open on 'Printer files' page constantly draws about 15-20% CPU (Windows 10, 6 core Ryzen 7600x). Both Google Chrome and Firefox exhibits this behaviour. Other pages like 'Dashboard' does not use measurable CPU when loaded.