Frustration with Prusa Communication  

RE: Frustration with Prusa Communication

Posted by: @staldy

In my opinion, for most of us, waiting isn’t the main issue. However, one thing is clear: Prusa could definitely be more precise about the delays. I don’t believe they withhold information because they don’t care or don’t have any idea. I think they might prefer giving approximate timelines so people won’t say, “You told me it would ship yesterday, and it didn’t.” Nowadays, people are extremely impatient and often fail to consider the challenges and setbacks companies face.

This ^

This has always been my trouble with Prusa pre-orders. It's the fact that we know what Prusa shipping timescales are like, and things slip due to the high demand, but it's the lack of communication that gets me. They hold onto full up-front payment, but there are literally no updates when deadlines slip - surely they should at least send out an automated email to all customers who have ordered keeping them informed throughout the process. Other companies do this, I don't see why Prusa can't at this stage.....

RE: Frustration with Prusa Communication

According to reddit, commented by Mikolas Zuza from Prusa, they should start sending Core One next week.