Extruder motor is not spinning on tool # error occurs often
I repeatedly get the error "Extruder motor is not spinning on tool #" with my XLIS 5 tool. At the exact same point in the print the printer will reliably have this catastrophic error and freeze, failing the print job. At first this would only happen on tool 4, but now it also happens on tool 2 with different print jobs. I have modified the print slightly and re-sliced it but the same error will occur. I changed the tool with the filament managing screen at the start of the print to tool 1 and the print worked flawlessly.
Looking up the error link sends you to this trouble shooting page, i tried the fix it suggested but nothing has changed. A comment in the page mentions cleaning the extruder cable plug with isopropyl alcohol which is also tried and had no luck.
The fact that this error is repeatable in the EXACT same place to me seems like it is impossible to be a faulty connection, it sounds like it has to be firmware.
This error has happened on tool 4 with two separate print jobs in a row with different materials and models, and it has happened with tool 2 on three prints. I essentially can't use tool 4 or 2 at this point as i cant have prints randomly cancelling partway through when i print large, expensive parts.
Has anyone else had this issue this often and have they managed to fix it?
Thanks.
