Cannot Login to PrusaConnect - "User Already Exists" JSON Error
For at least the last 3 weeks or so, I have been receiving the below JSON error (instead of a typical HTML response) when attempting to login to the PrusaConnect service at https://connect.prusa3d.com. It does not matter whether I clear cookies, use private browsing mode, or use a separate computer, I receive this error every time that I complete the account authentication process. Is there a known issue with the authentication service for PrusaConnect? Or is a reinstall of PrusaLink necessary to fix this issue? Accessing PrusaLink directly via the web browser works perfectly fine.
I am running PrusaLink on a Raspberry Pi Zero W with API version 2.0.0, sever version 0.6.1, and version firmware 3.11.0-4955. Printer is an i3 MK3S running firmware vesion 3.11.0-4955.
Thanks!
Best Answer by Jitka:
Hi, it seem that we have a bug in changing email functionality. Can you try it again?
RE: Cannot Login to PrusaConnect - "User Already Exists" JSON Error
Hi, sorry for that. Let me make sure I understand correctly. When you try to log in into Prusa Connect, regardless of the context (straight from the web, or PrusaLink wizard) It gives you this error. O do not remember, if you're supposed to log in or register the first time, but I assume you tried both. Thank you for clarifying, I'll forward this right away. Thank you for trying out PrusaConnect
RE: Cannot Login to PrusaConnect - "User Already Exists" JSON Error
Hi, it seem that we have a bug in changing email functionality. Can you try it again?
RE: Cannot Login to PrusaConnect - "User Already Exists" JSON Error
Jitka, that must have been it. All seems to be working normally now when navigating to the PrusaConnect dashboard while logged in. Thank you both for the quick responses!