Can't upgrade or uninstall 2.6
 
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HackMonkey
(@hackmonkey-2)
Trusted Member
Can't upgrade or uninstall 2.6

When I run the 2.7 installer on Win10 I get an error that it can't uninstall the old version and exits.

And when I try and uninstall it I get an error that the account already exists. And then rolls back.

 

What now?

Posted : 23/11/2023 6:38 pm
Neophyl
(@neophyl)
Illustrious Member
RE: Can't upgrade or uninstall 2.6

You need to raise this issue at the PRUSA slicer GitHub. https://github.com/prusa3d/PrusaSlicer/issues

Posted : 23/11/2023 6:41 pm
Brad
 Brad
(@brad-9)
Member
RE: Can't upgrade or uninstall 2.6

I haven't been able to find a solution to this anywhere yet. Is there one?

Posted : 24/12/2023 12:44 pm
JoanTabb
(@joantabb)
Veteran Member Moderator
RE: Can't upgrade or uninstall 2.6

I went into Settings > Apps, on Win11 and removed the Prusa Slicer App.
might work on win10

regards Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK

Posted : 24/12/2023 12:53 pm
HackMonkey
(@hackmonkey-2)
Trusted Member
Topic starter answered:
RE: Can't upgrade or uninstall 2.6

The 2nd error I posted is from the uninstall process. Ultimately I had to hack the registry and delete some keys.

Pretty sure I opened an issue? I see the same issue has been submitted by another person as as well, with no fix. 

Posted : 24/12/2023 4:35 pm
JoanTabb
(@joantabb)
Veteran Member Moderator
RE: Can't upgrade or uninstall 2.6

Have you successfully resolved the issue for the time being?

Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK

Posted : 25/12/2023 12:24 am
Brad
 Brad
(@brad-9)
Member
RE: Can't upgrade or uninstall 2.6

Not so far & I'm also running win 11, but it would not let me uninstall from apps either.

Posted : 25/12/2023 12:58 am
HackMonkey
(@hackmonkey-2)
Trusted Member
Topic starter answered:
RE: Can't upgrade or uninstall 2.6

For the time being, 2.7.1 is running on my machine. I hacked the registry keys out, and installed the standalone version. The Full Installer still through an error. So I suppose yes, for the time being. 

Posted : 25/12/2023 1:46 am
Improve IO
(@improve-io)
Member
RE: Can't upgrade or uninstall 2.6

I have the exact same issue. I'm unable to uninstal PrusaSlicer 2.6.1
Is there still no fix for this?

Posted : 15/02/2024 12:37 am
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