Print head drove in to heatbed gauging the heatbed and sheering off the print nozzle. Printer destroyed itself. What now?
I have had a core one for a year and it’s been good. My son uses it mostly. While I was out of town on work he printed something from printable and found the printer with the door open, print sheet half way out the door and the hot end dug in to the heat bed. The nozzle is sheered off. I’ve replaced the nozzle but the heatbed has deep gauges in it. The printer will turn on but we get an error code that the heatbed is overcurrent.
why did the printer destroy itself after one year of regular use?
what now?
I want a new printer or my money back.
This is a user Forum, Prusa employees rarely visit.
The machine is probably repairable - Prusa Support (via chat) are the best able to advise, you will need the machine's serial number.
Which file from Printables? It's open for anyone to upload files and while there is little genuinely malicious code a lot of the entries are unprintable at best - beginners should never download files where there are not a significant number of successful makes posted.
Cheerio,
RE: Print head drove in to heatbed gauging the heatbed and sheering off the print nozzle. Printer destroyed itself. What now?
Thank you. Tinkering with 3d printers is not my thing. My teenager is in to it though so I am trying to help. I spent the morning in the chat with prusa. Initially they said it was user error but after going through some calibrations they've determined it is possibly an issue with the load cell.