Is there a way to contact Prusa support to say thanks for a resolution (without jumping back into the queue and choking it up)?
Hi guys
I was looking for a contact us page or similar. Tonight Guiliano identified the issue in a heartbeat, sent me a link to some documentation to resolve the issue, and a couple of hours later I'm a happy camper with a functional Core One again. I did close the chat with a thumbs-up, but that doesn't really close it out in my view.
I was thinking of jumping back into the support queue to say thanks, and that his diagnosis was perfect, but that's already a 25min wait and I'm sure nobody will be pleased I'm just there to show gratitude.
Has anyone else dropped a note of thanks, and how did you do that?
Cheers, Geoff
RE: Is there a way to contact Prusa support to say thanks for a resolution (without jumping back into the queue and choking it up)?
You can send email to [email protected]
Neal
RE: Is there a way to contact Prusa support to say thanks for a resolution (without jumping back into the queue and choking it up)?
Would you mind sharing what the issue was and which link helped you resolve it (for the benefits of other who may experience the same)
RE:
Would you mind sharing what the issue was and which link helped you resolve it (for the benefits of other who may experience the same)
Sure. In hindsight I was thrown by a spurious error that had me looking in the wrong places for the fix. I got a error that stopped the print saying the next Z axis move would make a model hit the ceiling (apologies I don't still have the note on the exact text). It was one of those errors that repeat each time you press Ok so I aborted the print. This Z-axis error was not on a tall print so I thought it indicated a calibration issue. I re-ran the tests, which all turned out fine.
However when I got to the belt tuning, the results were very low (X belt was reporting 52Hz on the new visual tuner, and less than the 50Hz minimum on the phone app tuner, Y axis belt slightly higher). At this point the adjustment screw for the X belt was at its limit.
He correctly surmised the belts had slipped in the carrier and told me to pull the nextruder off to investigate. The link was to the knowledgebase article on belt tuning which at the very bottom now has been updated to include this procedure.
Both belts were only just held in on one side, they had indeed slipped somehow. After pulling the belts through again and reassembly the reprint happened without any Z-axis error, so clearly that was a red herring.
Posted by: @hyi
You can send email to [email protected]
Neal
Thanks Neal - I'll drop them a note now.
Cheers ! Geoff