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Paffendorf
(@paffendorf)
Active Member
RE: Tension pulley broken

 

Posted by: @jurgen-7
Posted by: @paffendorf

My questions now are... What now? Do I have to pay €14 in shipping costs for an absurdly small part?

Is your printer still under warranty? If you are based in Europe and bought as a consumer, it most likely is, since the statutory warranty (2 years) should still apply. In other regions it may be shorter. Given the multiple reports we see here, it clearly looks like a design or manufacturing issue, so Prusa should not ask you to prove that the flaw was not your fault.  

Hello,

 

I have an update regarding my issue. I spoke with Prusa's technical support and they are going to send me the part again. I asked them if they could send it to me in PCCF and they told me that the part is now manufactured in PCCF.

 

However, looking at the part in detail, it does not have 100% infill, which may be one of the issues.

See for yourselves.

 

 

Napsal : 19/01/2026 11:49 am
chip_r
(@chip_r)
Active Member
RE: Tension pulley broken

@paffendorf, your picture reminded me of what happened during my kit build. I had made two mistakes. One was a couple of incorrect screws in the frame and the other was a small "crack" I heard when first tightening the bolt through the pulley. It wasn't an overtighten, but the screw was misaligned with the hole on the far side. So instead screwing in, it separated the "ears" of the tensioner. I backed out and properly aligned but always wondered if that would fail. I lost track of which pully cracked but three months later, the bolt/nut seized so never found out if that crack made a difference.

I ordered two tensioners from Prusa as well as printed out spares with PCCF (not Prusament). On the spares, I did 2 perimeters on my first try and could snap the part by squeezing the ears with some effort.  Re-printed with 3 perimeters and subjectively they seemed as good as the Prusa prints with my unscientific ear squeeze test.

Agree with your comment infill could be a concern but what I noticed on other parts with PCCF and other materials is that there's a balance between layers, infill, and flexibility. Prusa must have sorted out the balance, but these tensioners are a weak point on multiple fronts. Their tech support is excellent, but regardless, one would rather be printing that waiting for a replacement. 

Napsal : 19/01/2026 1:03 pm
hyiger
(@hyiger)
Noble Member
RE:

 

Posted by: @paffendorf

 

Hello,

 

I have an update regarding my issue. I spoke with Prusa's technical support and they are going to send me the part again. I asked them if they could send it to me in PCCF and they told me that the part is now manufactured in PCCF.

 

However, looking at the part in detail, it does not have 100% infill, which may be one of the issues.

See for yourselves.

As far as I'm aware, this part has always been printed in Prusament PC-CF. I reprinted mine in PC Blend which is stronger than PC-CF. A common misconception is that carbon fiber adds strength in the Z direction, in fact it does the opposite. Layer adhesion is weaker with carbon fiber. 

Napsal : 19/01/2026 4:06 pm
Conrad
(@conrad-2)
Eminent Member
RE: Tension pulley broken

No experience but everything I've read says you get more stiffness with CF and only a small increase in strength, if it isn't negated by worse layer adhesion. I printed a couple spares with plain 'ol PETG and they seem incredibly strong, far more than the application requires.

Napsal : 20/01/2026 12:49 am
David Holland
(@david-holland)
Trusted Member
RE: Tension pulley broken

Doesn't PETG creep/deform under load, after a while? 

Napsal : 20/01/2026 12:55 am
Conrad
(@conrad-2)
Eminent Member
RE: Tension pulley broken

IDK, but the part is pretty chunky, and I can't imagine it creeping enough to matter. FWIW, the "pull" on the part will be twice the belt tension, which works out to about 4.3 kg. That's a bit more than a gallon of water, if somebody wanted to load one for a test.

Napsal : 20/01/2026 4:25 am
Paffendorf
(@paffendorf)
Active Member
RE: Tension pulley broken
Posted by: @conrad-2

IDK, but the part is pretty chunky, and I can't imagine it creeping enough to matter. FWIW, the "pull" on the part will be twice the belt tension, which works out to about 4.3 kg. That's a bit more than a gallon of water, if somebody wanted to load one for a test.

I think putting 4.3 kg on the pulley is a basic test, since you have to take into account the stress it is subjected to during sudden changes in direction.

You just have to note that the printer's greatest movement is in short, very fast changes of direction.

Napsal : 20/01/2026 10:48 am
David Holland
(@david-holland)
Trusted Member
RE: Tension pulley broken

 

Posted by: @conrad-2

IDK, but the part is pretty chunky, and I can't imagine it creeping enough to matter. FWIW, the "pull" on the part will be twice the belt tension, which works out to about 4.3 kg. That's a bit more than a gallon of water, if somebody wanted to load one for a test.

I wasn't thinking quickly.... More like "how much does it creep over the 3? 4? 5? 10? year lifespan of the printer?"   (Sorry, that's not a load test I'm willing to wait for.  The water will likely evaporate in that time. 😀 )   

I think (based on what you've said) sounds like PETG would probably be a pretty reasonable temporary fix till you could get a new PCCF one from Prusa/PrintedSolid/Partsbuilt/Friend/other supplier of choice.

Speaking of, I should probably make sure I've got my spares "somewhere findable".

Cheers..

David

 

Napsal : 20/01/2026 1:29 pm
Paffendorf
(@paffendorf)
Active Member
RE: Tension pulley broken

 

Posted by: @hyiger

 

Posted by: @paffendorf

 

Hello,

 

I have an update regarding my issue. I spoke with Prusa's technical support and they are going to send me the part again. I asked them if they could send it to me in PCCF and they told me that the part is now manufactured in PCCF.

 

However, looking at the part in detail, it does not have 100% infill, which may be one of the issues.

See for yourselves.

As far as I'm aware, this part has always been printed in Prusament PC-CF. I reprinted mine in PC Blend which is stronger than PC-CF. A common misconception is that carbon fiber adds strength in the Z direction, in fact it does the opposite. Layer adhesion is weaker with carbon fiber. 

However, due to the position of the part and how the toothed belt enters the pulley, most of the effort is exerted on the Y-axis in both positive and negative forces, with the Z-axis (vertical) contributing little or nothing.

Napsal : 20/01/2026 1:47 pm
Conrad
(@conrad-2)
Eminent Member
RE: Tension pulley broken

Yes, I figure spart PETG parts would keep the printer running for quite a while, until the proper parts could be printed or shipped.

A little OT, but I had a thought on the thin nut seizing problem. If you were to modify the part to double the length of the nut slot, it would be possible to select two nuts that lined up on a screw and install the pair. Shouldn't be too difficult because you have two faces to work with and a bag of nuts is cheap enough. Then, use a plastic-safe moly grease like Tamiya and there should be near zero chance of seizing or stripping. Of course, the nuts still have to be aligned with the screw.

Napsal : 20/01/2026 5:50 pm
miroslav.h4
(@miroslav-h4)
Prominent Member
RE: Tension pulley broken

This is really a great idea! Just turn the two nuts a little against each other and you've got them tightened like a nut and locknut, and no amount of lubrication will help!

Napsal : 20/01/2026 6:21 pm
Conrad
(@conrad-2)
Eminent Member
RE: Tension pulley broken

A certain skill level and feel are required.

Napsal : 20/01/2026 7:16 pm
miroslav.h4
(@miroslav-h4)
Prominent Member
RE: Tension pulley broken

That "certain level of skill and feeling" is evident in those who complain about the cracked tensioner pulley holders!

Napsal : 20/01/2026 8:10 pm
Conrad
(@conrad-2)
Eminent Member
RE: Tension pulley broken

I will note that the square nut is 1.72 mm thick. The rule of thumb is that a nut has to be about the diameter of the screw to achieve maximum strength. With the slight chamfer we're probably getting half the strength, plus increased pressure that makes galling more likely. IMO, the moly grease is sounding better to me.

Napsal : 21/01/2026 2:12 am
Augendoc
(@augendoc)
Eminent Member
RE: Tension pulley broken

Is this an issue of the stainless steel fasteners galling and self-welding? Or is it failure of the tensioner? They are two different issues with two different solutions. Doubling the nuts is not going to do much, though I understand the desire to theoretically spread the load over more threads. Just use different material. An alloy steel M3 cap screw has much less likelihood of galling than a stainless steel one, even if the nut remains stainless steel. You can get electroplated steel square nuts, though, should you wish to swap everything out. Or use a stainless steel screw with brass heat insert and in all cases, lube lube lube. 

Napsal : 21/01/2026 3:43 am
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