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Where is my filtration thing??????  

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m1crochip
(@m1crochip)
Active Member
Where is my filtration thing??????

It's been 6 weeks since the delivery of the enclosure.  I've received NO indication from Prusa that this is incoming to me in particular.  I'd appreciate someone from the company looking into the filtration system attached to Order # 1654284190

At least let us know what's going on.

Posted : 08/12/2022 9:32 pm
JoanTabb
(@joantabb)
Moderator
RE: Where is my filtration thing??????

This is a User to User forum provided by Prusa, 

you would be better served addressing your question to 

[email protected]

regards Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK

Posted : 08/12/2022 10:57 pm
m1crochip
(@m1crochip)
Active Member
Topic starter answered:
RE: Where is my filtration thing??????

Thanks -

Posted : 08/12/2022 11:07 pm
Benedikt
(@benedikt)
New Member
RE: Where is my filtration thing??????

well, that certainly would be great advice if there would be a feasible response. 

I have the same issue. Ordered the enclosure + multiple add-Ons in may.

Missing is the following:

- Filtration unit

- LED Strip

- PSU quick connector

NO communication from Prusa whatsoever. 

The Chat does not provide any answer other than "sorry, please be patient".

An E-Mail to the suggested email address [email protected] did not trigger an answer. 

This is so ridiculous that I'm starting to consider the possibility that with this Prusa is just trying to rip off people. Maybe the success got a little bit into prusa's head...

You simply can't treat otherwise loyal customers like that.

Posted : 09/12/2022 7:51 pm
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