PrusaLink and PrusaConnect problems after firmware 6.0 upgrade
 
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PrusaLink and PrusaConnect problems after firmware 6.0 upgrade  

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Geoff
(@geoff)
Active Member
PrusaLink and PrusaConnect problems after firmware 6.0 upgrade

I have just upgraded my XL to the latest released version of firmware (6.0)

Following installation PrusaLink no longer works at all - I just get a screen showing N/A to all parameters, PrusaConnect partially works, it will show telemetry data from the printer and show the file it is printing with the graphic display and print time details but will not show any information about other files loaded on the USB drive. It just says "No files loaded yet" and every so often the Files tab becomes greyed out and I get a message that the printer is offline - which it clearly isn't because it continues to show and update the telemetry information!

The wifi details shown on the printer itself show that it has an IP address and that it is connected to my wifi network. The IP address is the one I'm using to try and connect PrusaLink.

Any ideas? Thanks!

Posted : 25/04/2024 10:02 am
DJ1MV
(@dj1mv)
Active Member
RE: PrusaLink and PrusaConnect problems after firmware 6.0 upgrade

About the same here!
Uploading files to the Prusa Connect Cloud works fine, but the download to the printer MK4 never ends ... it seems to be in an endless loop.  All controls of the printer work fine, but the download stalls.

I have to transfer the files via usb stick and then I can monitor the progress etc.

 

Posted : 25/04/2024 10:35 am
Geoff liked
davidwarnerr
(@davidwarnerr)
Member
RE:

Hello 

That seems very annoying! It appears that there may be a firmware update problem impacting PrusaLink and PrusaConnect. Have you attempted contacting Prusa support for help? They may be able to offer some solutions or troubleshooting procedures.

Regards

David Warner

 

Posted by: @geoff

I have just upgraded my XL to the latest released version of firmware (6.0)

Following installation PrusaLink no longer works at all - I just get a screen showing N/A to all parameters, PrusaConnect partially works, it will show telemetry data from the printer and show the file it is printing with the graphic display and print time details but will not show any information about other files loaded on the USB drive. It just says "No files loaded yet" and every so often the Files tab becomes greyed out and I get a message that the printer is offline - which it clearly isn't because it continues to show and update the telemetry information!

The wifi details shown on the printer itself show that it has an IP address and that it is connected to my wifi network. The IP address is the one I'm using to try and connect PrusaLink.

Any ideas? Thanks!

 

Posted : 25/04/2024 12:19 pm
Geoff
(@geoff)
Active Member
Topic starter answered:
RE: PrusaLink and PrusaConnect problems after firmware 6.0 upgrade

Update:

PrusaConnect suddenly started working properly, so suspect temporary internet/server glitch. However PrusaLink still didn't work BUT Brad Ryan on Facebook found that it would work on Edge browser and on Chrome in incognito mode. I didn't try Edge but it works in an incognito window in Chrome, so problem solved! Odd though, I expect it will be fixed properly in due course.

Posted : 25/04/2024 4:12 pm
cragcraig
(@cragcraig)
Member
RE: PrusaLink and PrusaConnect problems after firmware 6.0 upgrade

Same issue showed up for me on an Original MK4 after updating to firmware 6.0. Opening PrusaLink in Chrome does load the page but doesn't prompt for username/password, shows N/A for all values, and shows no storage contents. Clearing cookies and other site data didn't help, but it does work fine when accessed in an Incognito window.

Posted : 16/05/2024 2:10 pm
Splinna
(@splinna)
Active Member
RE: PrusaLink and PrusaConnect problems after firmware 6.0 upgrade

So does anyone have any idea what the issue is and if it is going to be fixed?  same problem for me when I updated to 6.0.0.  finally found this thread and attempted to access prusa connect using Safari In Private browsing (similar to Chrome Incognito Window) and was able to finally connect.  Prior to that it always appears that my printer is offline.   Obviously something has changed but no idea what it is.  This is a decent work-around for now, but seems like it should "just work" as it did prior to the update...

Posted : 17/05/2024 8:55 pm
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