Cantilever hole issue
How are you!
I realized that why the platform is still moving though I tightened and screwed the bolt and the top knob.
My Cantilever 's hole is broken.
When I screwed mk x 25 blot, it doesn't fit and ran idle.
Please , exchange my faulty part.
Thanks in advance.
Regards,
Clara Kim
Do everything in Love. 1 Corinthians 16:14
RE: Cantilever hole issue
Good Morning Clara,
This is not the place to report faults and request support,
Please use the chat service on the eShop page
https://shop.prusa3d.com/en/#_ga=2.218651993.1937946273.1575375525-1919210781.1575375525
the chat tab opens in the bottom right corner of the screen about 5 seconds after the screen loads...
regards Joan
I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK
RE: Cantilever hole issue
@joantabb
Dear Joan,
Thanks for your advice.
I am newbie and adjusting PRUSA'mood in here.
Now I know that here is not the place to complain or request exchange the faulty part.
I felt little bit nervous but I agree with your opinion.
Thanks and Happy printing.
Be blessed,
Clara
Do everything in Love. 1 Corinthians 16:14
RE: Cantilever hole issue
@httpswww-thingiverse-comthing4008315
No need to be Nervous Clara, most of us are Prusa customers, and we help each other, some members of the prusa team drop in from time to time, but it's more direct to contact the support team via the Chat service, or by email, or on the Git Hub pages rather than through here.
Welcome to the group, and I wish you Happy Printing.
regards Joan
I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK
RE: Cantilever hole issue
@joantabb
Do everything in Love. 1 Corinthians 16:14