Benachrichtigungen
Alles löschen

missing parts  

  RSS
Payette
(@payette)
Eminent Member
missing parts

I purchased the mk3 and multimaterial last May and finally got the combined package about a week ago.

I put the printer together and that went really well. I'm working through a minor glitch with the MK3 and that will get resolved soon I think

But when I went to start the multi-material build I weirdly found the box that contains the three steppers only had one!!!...the one with the screw and nut.

How do I get Prusa to send me the other two motors.

I've already sent a message to them directly and I've heard nothing in reply for a week.

any ideas on how to get the other two motors????

thanks Joe

Veröffentlicht : 07/12/2018 7:03 pm
Dewey79
(@dewey79)
Honorable Member
Re: missing parts

Have you talked to Online CHAT? It sounds to me that you got the motors for a MMU1 to MMU2 upgrade for MK2-S instead of the full MMU 2.0 kit. If that is true you might be missing some other pieces.
I never had the MK2-S or MMU 1.0, but I had read something to this affect while reading posts. Maybe some others or CHAT can verify.

Look at the bottom right hand corner of the main https://shop.prusa3d.com page for the Live CHAT link.

Veröffentlicht : 07/12/2018 8:29 pm
Payette
(@payette)
Eminent Member
Themenstarter answered:
Re: missing parts

Thanks,

I'm on it

Joe

Veröffentlicht : 08/12/2018 12:52 am
Teilen: