What happened to the Prusa 3D Live Chat ?  

RE: What happened to the Prusa 3D Live Chat ?

are you logged in?

RE: What happened to the Prusa 3D Live Chat ?

I don't see it when logged in also, so there goes that idea.

RE: What happened to the Prusa 3D Live Chat ?

I see it.

RE: What happened to the Prusa 3D Live Chat ?

I also see it. Do you have pop-ups blocked?

RE: What happened to the Prusa 3D Live Chat ?

I can't see it yet. I am using Firefox 67, on a new fresh installed linux pc, no addins. No live chat

- I have tried on a different PC with latest Firefox and no add-ins: No chat

- I have tried on a different PC with Chrome and no add-ins: No chat

- I have tried on a different PC with iExplorer: No chat 🙁 

How you get the chat in  : www.prusa3d.com ?

RE: What happened to the Prusa 3D Live Chat ?

It does not show up on the main page. You need to be in the e-shop area.

https://shop.prusa3d.com/en/

RE: What happened to the Prusa 3D Live Chat ?

I  added www.prusa3d.com to the POPUP BLOCKING EXCEPTION, and went on the e-shop, and...

YEEEESSSSSS, the chat appears.

So probably the latest browser versions block all the popup window by default, and it is required to add exception.

Many thanks.

RE: What happened to the Prusa 3D Live Chat ?

I don't see it -- OSX, Safari or Chrome. How do I get support ? Is there a phone number instead ?

RE: What happened to the Prusa 3D Live Chat ?

Hi,

I just tried it in different browsers on macOS Mojave and it seems to be working for me. However, I will test it with my colleagues.

You can contact our support using an email [email protected] or call to +420 222 263 718, but you will be calling to the Czech Republic, which might be costly.