What happened to the Prusa 3D Live Chat ?
Today I noticed the Live chat is vanished from the Prusa3D site. ☹️
However, on the site there al several paragraphs that say that there is a live chat.
- Something wrong with the Web site (and call centre), or that service has been discontinued ? 😧
RE: What happened to the Prusa 3D Live Chat ?
are you logged in?
I have a Prusa,therefore I research.
RE: What happened to the Prusa 3D Live Chat ?
I don't see it when logged in also, so there goes that idea.
I have a Prusa,therefore I research.
RE: What happened to the Prusa 3D Live Chat ?
I see it.
RE: What happened to the Prusa 3D Live Chat ?
I also see it. Do you have pop-ups blocked?
When someone asks you if you're a god, you say, "YES!"
RE: What happened to the Prusa 3D Live Chat ?
I can't see it yet. I am using Firefox 67, on a new fresh installed linux pc, no addins. No live chat
- I have tried on a different PC with latest Firefox and no add-ins: No chat
- I have tried on a different PC with Chrome and no add-ins: No chat
- I have tried on a different PC with iExplorer: No chat 🙁
How you get the chat in : www.prusa3d.com ?
RE: What happened to the Prusa 3D Live Chat ?
It does not show up on the main page. You need to be in the e-shop area.
RE: What happened to the Prusa 3D Live Chat ?
I added www.prusa3d.com to the POPUP BLOCKING EXCEPTION, and went on the e-shop, and...
YEEEESSSSSS, the chat appears.
So probably the latest browser versions block all the popup window by default, and it is required to add exception.
Many thanks.
RE: What happened to the Prusa 3D Live Chat ?
I don't see it -- OSX, Safari or Chrome. How do I get support ? Is there a phone number instead ?
RE: What happened to the Prusa 3D Live Chat ?
Hi,
I just tried it in different browsers on macOS Mojave and it seems to be working for me. However, I will test it with my colleagues.
You can contact our support using an email [email protected] or call to +420 222 263 718, but you will be calling to the Czech Republic, which might be costly.
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