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Trey
 Trey
(@trey)
New Member
Warranty support

Can someone point to the right place for warranty support? My power supply went up in smoke.

Posted : 07/02/2021 2:48 am
Dragon1291
(@dragon1291)
Trusted Member
RE: Warranty support

https://help.prusa3d.com/en/article/warranty_2288
[email protected]

How to handle a warranty case 

Any warranty case must be submitted to our official support channels (chat or email). In case the product was bought from a reseller, contact us first so that we can help you diagnose the problem, then turn to your reseller for spare parts if needed.

Documentation needed for a warranty case:

  1. The number of the original invoice containing the product (and the product's serial number).
  2. A brief description of the problem along with the clear evidence of its presence (e.g., photos or videos)
Posted : 07/02/2021 2:59 am
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