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Prusa shop shipment lead time  

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Lvet
 Lvet
(@lvet)
Estimable Member
Prusa shop shipment lead time

Hello,

Not sure if this is the right place to ask this question.

I have several orders pending on the Prusa Shop, all these with available products. I placed the orders more than 10 days ago and they are still in the "payment accepted" status (not shipped yet).

Am I the only person experiencing these delays? 

Posted : 04/01/2021 11:21 am
jsw
 jsw
(@jsw)
Famed Member
RE: Prusa shop shipment lead time

About a month ago I had a replacement part order take less than a week from the Czech Republic to suburban Omaha here in the States.

Posted : 04/01/2021 11:48 am
fuchsr
(@fuchsr)
Famed Member
RE: Prusa shop shipment lead time

I placed an order on Dec 28, and at that time there was a banner on the site saying that shipment may take up to two weeks. My order is still showing a Payment Accepted, but based on the warning message I wouldn't have expected it to ship yet.

Posted : 05/01/2021 1:35 pm
fuchsr
(@fuchsr)
Famed Member
RE: Prusa shop shipment lead time

Guess what... Just received the shipping notification!

Posted : 05/01/2021 3:11 pm
Lvet
 Lvet
(@lvet)
Estimable Member
Topic starter answered:
RE: Prusa shop shipment lead time

My orders were shipped too yesterday. Probably a peak in orders during the holiday period.

 
 
Posted : 06/01/2021 4:09 am
krom
 krom
(@krom)
Eminent Member
RE: Prusa shop shipment lead time

Just curious, did you actually order a MK3S+ (which this sub forum is about) or something else? I've ordered on 6th of December and still have not received a shipping notification. It's the 5th week now, and it said it would be 3-4 weeks. 🙁

Posted : 06/01/2021 12:28 pm
fuchsr
(@fuchsr)
Famed Member
RE: Prusa shop shipment lead time

@krom

I for one just ordered a boat load of replacement parts, for both Mk3S+ and Mini.

Posted : 06/01/2021 1:32 pm
sipyrice
(@sipyrice)
New Member
RE: Prusa shop shipment lead time

@krom

Same here. Ordered on 3rd of December.

There is a reddit claiming all outstanding orders to UK had been shipped before Brexit and upgraded to DHL Express Air. I guess that increased lead time for other orders.

A notification would have been great. 👍 

Posted : 06/01/2021 4:45 pm
krom
 krom
(@krom)
Eminent Member
RE: Prusa shop shipment lead time

Yeah I guess that might be the reason. It's disappointing nonetheless, especially that there is no information about the status at all, like there is for the Mini. And it's not that Brexit came at a surprise... Man, it's really hard to wait that long. 🙁

Posted : 06/01/2021 7:08 pm
Lvet
 Lvet
(@lvet)
Estimable Member
Topic starter answered:
RE: Prusa shop shipment lead time

@krom,

Nothing special. I ordered few rolls of Prusament filament and a E3D Hotend heaterblock + thermistor.

The only annoying part is that by ordering the same or equivalent items on Amazon, they would have been there within 48h or less.

 
 
Posted : 07/01/2021 8:52 pm
krom
 krom
(@krom)
Eminent Member
RE: Prusa shop shipment lead time

Finally got the shipment notification today. \o/

Posted : 08/01/2021 7:25 pm
sipyrice
(@sipyrice)
New Member
RE: Prusa shop shipment lead time

Mine is shipped as well. 😋 

Posted : 09/01/2021 11:07 am
SnY
 SnY
(@sny)
New Member
RE: Prusa shop shipment lead time

Update - the official info on the shipping lead times is here in the KB : https://help.prusa3d.com/en/article/shipping-information_2297

However it seems to be a bit dated, as I'm already waiting on the MK3S+ kit more than 5 weeks (exactly +3 days = 38 days).

Posted : 13/04/2022 1:39 pm
Jordan Lumley
(@jordan-lumley)
Active Member
RE:

I ordered MK3S 11 days ago to the day and I’m still stuck in payment accepted status. I know it’s me being impatient but I can thank Amazon for being spoiled lol. 

This post was modified 2 years ago by Jordan Lumley
Posted : 07/07/2022 3:33 pm
JoanTabb
(@joantabb)
Veteran Member Moderator
RE: Prusa shop shipment lead time

Hi Jordan, 

welcome to the group, 

I feel your situation. 🙂

This is a user to user support forum, on a platform supplied by Prusa. 

If you need to check progress with Prusa, the best way is to use the 'Chat' facility in the eShop

regards Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK

Posted : 07/07/2022 3:42 pm
tausciam
(@tausciam)
New Member
RE: Prusa shop shipment lead time

I ordered my MK3S+ on 6/19 and it was supposed to be shipped the week of the 4th. Today, they changed it to the week of the 11th. Honestly, I'd rather them move it back a week rather than hastily throw my order together. If it takes time, it takes time. 

Posted : 08/07/2022 1:51 am
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