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marksmitheducate
(@marksmitheducate)
New Member
Customer Support Via Chat

I am not happy with PRUSA's chat support.  I have been on the chat for over two hours and can't get a straight answer.  Any suggestions?

Mark Smith

mark.smith@rc255.net

Posted : 21/01/2022 4:16 pm
JoanTabb
(@joantabb)
Moderator
RE: Customer Support Via Chat

Perhaps try calling again in the hopes of getting a different agent!

or tell us what the problem is, provide images to show the issue and let us know what you have already tried? 
and maybe we can help where the agent wasn't able to help!

regards Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK

Posted : 21/01/2022 4:28 pm
marksmitheducate
(@marksmitheducate)
New Member
Topic starter answered:
RE: Ordering Problems

The Prusa website will not let me order my replacement part to fix my printer. Our bank says when I order this part https://www.prusa3d.com/product/assembled-hotend-e3d-mk3/ the website is charging the credit card $0 so the transaction fails. I have been working with tech support for a week and getting know wear. They will not let you speak to anyone at the company. I use my school credit card non stop for everything and have no issues except with Prusa. does anyone have an answer?

Posted : 11/05/2022 8:29 pm
JoanTabb
(@joantabb)
Moderator
RE: Customer Support Via Chat

Another alternative, is the hot end manufacturer

https://e3d-online.com/products/prusa-v6-hotend?_pos=3&_sid=e01e0dffd&_ss=r&variant=34172334964795

Regards Joan

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK

Posted : 12/05/2022 12:00 pm
marksmitheducate
(@marksmitheducate)
New Member
Topic starter answered:
RE: Customer Support Via Chat

Thank you so much Joan.  I do appreciate your response and help. 

Posted : 12/05/2022 12:29 pm
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