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Calibration ok but impossible to print Prusa logo  

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3mm44m4c
(@3mm44m4c)
Active Member
Calibration ok but impossible to print Prusa logo

Hello
My calibration was a succès but is impossible to print a pris logo from the SD
My my. MK3S want to unload and reload the filament and try to print and come back to the right and ask again to unload, reload

Postato : 10/04/2019 10:39 pm
JBinFL
(@jbinfl)
Reputable Member
Re: Calibration ok but impossible to print Prusa logo

Hello:

2 things.

1 ensure you downloaded the correct firmware, the Mk3s is different than the Mk3 and it has been reported that issue appears when the incorrect software is flashed.
2 if you are sure it is the correct firmware, you can turn off the filament sensor in the settings menu. if that fixes it, then you should clean the filament sensor and make sure it is installed correctly. there is a knowledge base article on it. https://help.prusa3d.com/article/43mduc4zdn-filament-change-prompted-at-the-beginning-of-the-print

Hope that helps

Strange women, laying in ponds, distributing swords, is hardly a basis for a system of governance!

Postato : 10/04/2019 11:22 pm
3mm44m4c
(@3mm44m4c)
Active Member
Topic starter answered:
Re: Calibration ok but impossible to print Prusa logo

Thank you
I will work on it today and I give back the results
😀

Postato : 11/04/2019 5:13 am
3mm44m4c
(@3mm44m4c)
Active Member
Topic starter answered:
Re: Calibration ok but impossible to print Prusa logo

I try to flash the firmware successfully but no results if I put off the sensor filament my print start well and very clean 😀
I verified if the sensor is well connected and that look good
What can I do ?
Thank you for your help
And sorry for my limited English

Postato : 11/04/2019 9:43 pm
Mustrum Ridcully
(@mustrum-ridcully-2)
Honorable Member
Re: Calibration ok but impossible to print Prusa logo

contact prusa online chat system 24/7 support they have folks for most european languages and you can send pictures and videos of your problem in the chat.
log into your account on one of the prusa store pages and in the bottom right corner you will see the Chat system box click in it enter your Invoice number for you Prusa and start the chat system they do an excellent job and will take good care of you.

Postato : 11/04/2019 9:48 pm
3mm44m4c
(@3mm44m4c)
Active Member
Topic starter answered:
Re: Calibration ok but impossible to print Prusa logo

Thank you 🙏
I will do that

Postato : 12/04/2019 6:13 pm
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