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Unofficial Prusa XL Waiting Thread  

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Win J.
(@win-j)
Member
RE: Unofficial Prusa XL Waiting Thread

Happy for you.  DHL never bothered to put it on a truck as promised today.  Elevated to a supervisor but still no reason why it’s vacationing in Baltimore this weekend.  DHL does not deliver on weekends.

Trying not to lose my collective stuff.  Trying to decide on an Executive Email Carpet Bomb or an overnight letter signature required with tracking.

Or both…

Posted : 09/09/2023 12:53 am
Win J.
(@win-j)
Member
RE:

Well, look what showed up today?

 

Posted by: @win-j

Happy for you.  DHL never bothered to put it on a truck as promised today.  Elevated to a supervisor but still no reason why it’s vacationing in Baltimore this weekend.  DHL does not deliver on weekends.

Trying not to lose my collective stuff.  Trying to decide on an Executive Email Carpet Bomb or an overnight letter signature required with tracking.

Or both…

 

Posted : 10/09/2023 2:04 am
MME and Georg liked
Hello
(@hello)
Noble Member
RE: Unofficial Prusa XL Waiting Thread

 

Posted by: @win-j

Well, look what showed up today?

 

Posted by: @win-j

Happy for you.  DHL never bothered to put it on a truck as promised today.  Elevated to a supervisor but still no reason why it’s vacationing in Baltimore this weekend.  DHL does not deliver on weekends.

Trying not to lose my collective stuff.  Trying to decide on an Executive Email Carpet Bomb or an overnight letter signature required with tracking.

Or both…

 

Nice

Please help me out by downloading a model it's free and easy but really helps me out https://www.printables.com/@Hello_474427/models

Posted : 10/09/2023 3:06 am
mvikman
(@mvikman)
Eminent Member
RE: Unofficial Prusa XL Waiting Thread

I just received the "complete the pre-order" email of my semi-assembled 1-head XL, order was made on Feb 23rd 2022.

Posted : 15/09/2023 11:43 am
MileHigh3Der
(@milehigh3der)
Honorable Member
RE: Unofficial Prusa XL Waiting Thread

I have a 5 head semi on order, I wonder if I cut the number of heads back would I get it faster?  Three would be the minimum I’d like to get.  But I worry that extra heads aren’t going to be available for 6 months at least.

Waiting to get on the chat to see what is going on.

Posted : 16/09/2023 10:44 pm
gkas
 gkas
(@gkas)
Estimable Member
RE: Unofficial Prusa XL Waiting Thread

I tried CHAT. Wait time of 36 minutes. I was disconnected after waiting 15 minutes. USELESS. They don't want to answer these questions.

Posted : 16/09/2023 10:59 pm
MileHigh3Der
(@milehigh3der)
Honorable Member
RE:

I was told 25 minutes initially got down to 11 looked away for a minute and I was deactivated and thrown off got back on again. Luckily it said 11 minutes again, worked all the way down to one minute and then I just sat there for 15 minutes. Not cool.  

I know it’s an odd time and early morning on a Sunday back there, but if they aren’t going to answer, just say you’re not going to answer I wouldn’t have a problem with that. Just don’t make me waste 45 minutes.

Posted by: @gkas

I tried CHAT. Wait time of 36 minutes. I was disconnected after waiting 15 minutes. USELESS. They don't want to answer these questions.

 

This post was modified 5 months ago by MileHigh3Der
Posted : 16/09/2023 11:58 pm
vmpn
 vmpn
(@vmpn)
Member
RE:

What I find interesting, if true, I saw a post on reddit [1] where it seems person who came up in the queue for single head version was able to get switched to 5 head model.  In a later post  same person claims they got their 5 head.  So on the upside 5 heads seem to be shipping, on the downside looks like more folks can end up getting into the 5 head queue that were not there at initial pre-order.

excerpts from the post:

>So I just modified my preorder to a fully built 5 toolhead XL (so excited) what kind of table should I purchase for it? I'm looking for a standalone table possibly...so excited!

>What was your original pre-order for? What day did you pre-order?

>day 1 preorder 1 toolhead semi-assembled

[1] https://www.reddit.com/r/prusa3d/comments/15seiml/prusa_xl_table_recommendation/

This post was modified 5 months ago by vmpn
Posted : 17/09/2023 3:16 pm
Erik
 Erik
(@erik-3)
Estimable Member
RE: Unofficial Prusa XL Waiting Thread

I saw that, too. I checked my single-head semi-assembled order and found that it now allowed me to change it to a five-tool. The order wouldn't complete when I entered payment data, so I opened the chat and they changed it. I was able to make my payment. My original order for a single-tool semi-assembled was placed on January 3rd, 2022 at almost 10pm. We'll see how long it takes to show up!

Posted : 18/09/2023 5:02 pm
MileHigh3Der
(@milehigh3der)
Honorable Member
RE: Unofficial Prusa XL Waiting Thread

So was that for a 5 head semi or fully assembled???

Thinking about changing my 5head semi to a single assembled, and then changing it back to a 5 head semi so that it will actually ship….

Posted : 22/09/2023 7:37 pm
Erik
 Erik
(@erik-3)
Estimable Member
RE: Unofficial Prusa XL Waiting Thread

Semi-assembled. It has not shipped yet, and I don't know how long that will take. I paid the same day I posted.

Posted : 22/09/2023 7:39 pm
MileHigh3Der
(@milehigh3der)
Honorable Member
RE: Unofficial Prusa XL Waiting Thread

So…. Either people have given up on this or they are not delivery many at all?  I’m on a 25 minute wait to get an update.  We’ll see what the BS is about my 5 head semi.

Posted by: @bolsoncerrado

https://docs.google.com/spreadsheets/d/1T3R2-HVseoCHnJVcE8VNkzwNKc2F5QdhXlxQngXHesY/edit

Posted by: @cwbullet

Does anyone have a save copy of the old tracker?  I might try to revive.  

 

 

Posted : 22/09/2023 7:45 pm
MileHigh3Der
(@milehigh3der)
Honorable Member
RE: Unofficial Prusa XL Waiting Thread

So, a 25 min wait turned into a 40 minute, with the 2 min wait being over 10 minutes long…

Then they tell me that my order time is still hours away from ‘switching’ which I thought was a ‘shipping’ Engrish- but that is just the first step, then it goes to shipping after a couple of weeks.  So, even though I ordered within minutes of the email (i know all the particulars on that), I’m still weeks away from ‘switching’ and then weeks away from shipping…. No real time frame, they admit that they don’t have any clue about the time frame.

Incompetent really doesn’t quite get the full failure here.

Posted : 22/09/2023 8:25 pm
TechnoSwiss
(@technoswiss)
Active Member
RE:

 

Posted by: @erik-3

Semi-assembled. It has not shipped yet, and I don't know how long that will take. I paid the same day I posted.

So you ordered a single tool Jan 3rd 2022, and were able to convert that to a 5-tool semi and they've processed your order already!? I mean I'm happy for your good fortune, but a more than a little pissed at how Prusa has handled the pre-order and rollout of the XL, especially if folks are essentially jumping the line in front of those of us who have been waiting for almost 2 years for this. I understand their explanations for the phased rollout, but once things got moving they should have prioritized earlier orders over continuing to ship the single-head units. They also should have gotten their XL house in order before releasing the MK4, especially since the reason the XL was behind was supposed to be supply chain issues on micro-controllers, and the MK4 and XL are using the same chips. I'm a big fan of Prusa printers and the company as a whole, and has always been my #1 recommendation for folks looking at getting into the hobby or for business use, but I tell you what my experiences with the Mini pre-order and even more so the XL pre-order has taken a LOT of the shine off for me. >:(

Posted : 22/09/2023 8:39 pm
MileHigh3Der
(@milehigh3der)
Honorable Member
RE: Unofficial Prusa XL Waiting Thread

I stopped buying filament from them months ago after Matterhackers hit it out of the park on customer service on a problem.

Then I dropped over $1000 in ‘pre-order’, really hostage money, for various Prusa gear.

I’ll make them get the XL after two years of waiting, but I’m going to bug the living crap out of them.

That and I’ve bought my last Prusa printer after I get the XL.

My family donated a pile of cash for our kids school science center and they were planning on using Prusa, which I’ll get them to reconsider.

Getting my state of mind on this?

Posted : 23/09/2023 12:01 am
bolsoncerrado
(@bolsoncerrado)
Estimable Member
RE: Unofficial Prusa XL Waiting Thread

Wow.... 

 

https://youtube.com/shorts/NLmZbVv5f4s

 

 

What a big yikes. 

Posted : 23/09/2023 9:33 pm
burtronix
(@burtronix)
Reputable Member
RE: Unofficial Prusa XL Waiting Thread

Need to dry filament?

Whatever you find to do with your hands, do with all your might!

Posted : 23/09/2023 10:46 pm
DarkTeck
(@darkteck)
Trusted Member
RE: Unofficial Prusa XL Waiting Thread

 No way this isn’t a filament issue it’s an XL issue and pretty common across the board with other XL users …… among other issues sadly 

Posted : 23/09/2023 11:53 pm
burtronix
(@burtronix)
Reputable Member
RE: Unofficial Prusa XL Waiting Thread

 

Posted by: @darkteck

 No way this isn’t a filament issue it’s an XL issue and pretty common across the board with other XL users …… among other issues sadly 

Could you use some punctuation to clarify your meaning? Not trying to be the grammar police or anything, but what you wrote is really confusing.

Whatever you find to do with your hands, do with all your might!

Posted : 24/09/2023 3:05 am
Erik liked
DarkTeck
(@darkteck)
Trusted Member
RE: Unofficial Prusa XL Waiting Thread

HA ! 😊 😉

This is not a filament issue causing severe stringing …. 

It’s a pretty common issue with XL machines from what I’ve seen and it hasnt been determined if it’s a firmware ( hardware ) issue or software ( slicer ) issue 

Had my 2 tool unit ( factory assembled ) returned to Prusa ( after 2 months of pure headache ) , as there was not only severe issues with stringing , blobs , blisters , under extrusion , extruder flow issues , loading issues , bed level issues , crossed threaded screws etc … 

The MK4 I had gotten with new updated nextruder prints flawless . Now I can take that exact roll from the XL and put the same model on the MK4 and it’ll print perfectly .

To me I believe it’s a combination of extruder setups are not optimized yet on the XL yet , the slicer profiles are no where near optimized correctly for the XL and with the size of the machine it really needs to get input shaping already . 

My replacement machine should be here Mon / Tues and I’m really hoping to have a better experience with the new machine . The machine I really can be a beast with the size and features . It’s been 2 years it should’ve been a lot more refined and polished by now . 

Posted : 24/09/2023 3:57 am
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