Followed Prusa tech support and now I have to solder the wires back together - crossing my fingers!
I worked with tech support on my MK4 filament sensor issue and was told to take apart the assembly and look at the wires and take a picture to send to them. As suggested I did and I took a picture and tech support blamed me on the broken wires and it is not covered under warranty... so here is attempt to solder things to get the $1,000 paperweight to work again!
Best Answer by JeffL:
as a follow up, after 8 weeks and $100 USD in parts from Prusa since Prusa says this was my fault, my paper weight now passes all of its tests... this is the first time it actually passed all the tests even after i received it brand new from Prusa.
before the fix:
after:
...
thanks tech support for not helping and making my printer worse.
RE:
the filament sensor works now, but the loadcell doesnt ...
wow.
love this machine, love Prusa tech support
RE: Followed Prusa tech support and now I have to solder the wires back together - crossing my fingers!
whats all that black goop in the first picture contact them back and say the loadcell dosent work dont even mention the fillament sensor
the filament sensor works now, but the loadcell doesnt ...
wow.
love this machine, love Prusa tech support
Please help me out by downloading a model it's free and easy but really helps me out https://www.printables.com/@Hello_474427/models
RE: Followed Prusa tech support and now I have to solder the wires back together - crossing my fingers!
the black goop is liquid tape so it doesnt short out.
whats all that black goop in the first picture contact them back and say the loadcell dosent work dont even mention the fillament sensor
the filament sensor works now, but the loadcell doesnt ...
wow.
love this machine, love Prusa tech support
RE: Followed Prusa tech support and now I have to solder the wires back together - crossing my fingers!
the black goop is liquid tape so it doesnt short out.
whats all that black goop in the first picture contact them back and say the loadcell dosent work dont even mention the fillament sensor
the filament sensor works now, but the loadcell doesnt ...
wow.
love this machine, love Prusa tech support
oh right any news on the other sensor that isint working
Please help me out by downloading a model it's free and easy but really helps me out https://www.printables.com/@Hello_474427/models
RE:
this is now my hot mess of a paperweight... all the wires from the loadcell have come off ... cant believe i paid money for this
RE: Followed Prusa tech support and now I have to solder the wires back together - crossing my fingers!
this is now my hot mess of a paperweight... all the wires from the loadcell have come off ... cant believe i paid money for this
oh dear if i was you id conntact support and demand i get a new sensor saying that it was a faulty solder or you could not show them the wires and pretend it dosent work 🙂
Please help me out by downloading a model it's free and easy but really helps me out https://www.printables.com/@Hello_474427/models
RE: Followed Prusa tech support and now I have to solder the wires back together - crossing my fingers!
I am definitely a little upset with tech support right now...
RE: Followed Prusa tech support and now I have to solder the wires back together - crossing my fingers!
tried to solder new wires to the loadcell on the heatsink but it is too delicate. total loss.
RE: Followed Prusa tech support and now I have to solder the wires back together - crossing my fingers!
useless printer now in pieces. thank you tech support for your advice.
RE: Followed Prusa tech support and now I have to solder the wires back together - crossing my fingers!
You can only try to carefully scrape out the cast material, solder the wires and fill the channels with a 2 component resin. A somewhat delicate work, but could succeed.
Of course, it would be easier if Prusa would show goodwill and send you a replacement.
Good luck!
wbr,
Karl
Statt zu klagen, dass wir nicht alles haben, was wir wollen, sollten wir lieber dankbar sein, dass wir nicht alles bekommen, was wir verdienen.
RE:
as a follow up, after 8 weeks and $100 USD in parts from Prusa since Prusa says this was my fault, my paper weight now passes all of its tests... this is the first time it actually passed all the tests even after i received it brand new from Prusa.
before the fix:
after:
...
thanks tech support for not helping and making my printer worse.