RE:
You didn't order a kit on the 4th April, kits were only available for order from the 12th April, and don't start shipping until the 12th June according to the Prusa page linked above. No kit build instructions published yet as far as I know.
We ordered a kit on the 14th April, but changed the order to a built (with enclosure) on the 27th April. So hoping we get counted as if we ordered the assembled one on the 14th April! I assume orders have slowed since each release and they'll soon be catching up rapidly.
(our order status is still Paid / New as well)
RE:
oh, maybe it's normal for the order status to remain in 'new' at this stage then.
according to this shipping table my kit should be getting sent out around 12th june.
i was just a bit worried that my order status has not changed though, in which case my order would not be getting processed till august as you can see in the lower table.
RE: Shipping Date List
sorry yes, my mistake.. the american date format confused me. i ordered on the 4th april.
shipping should be around 19th june for me as i ordered after the 17:30 cut off time.
thanks for checking your order status for me.
RE: Shipping Date List
Ordered my assembled mk4 on the 4th April before 5pm still Order New,
Going by the updateded shipping list I'd think it will be next week at the earliest for me.
I don't think they are shipping the kits yet anyway, might be wrong?
I also ordered my assembled printer on 4-April-23 (order #1680619843, Tuesday, April 4, 2023 2:50:43 PM GMT).
According to Prusa's Shipping Information page my printer should ship this week. From week 22 (starts May 29th). I have my hopes that it will actually ship this week.
This site also says that MK4 Kits will start shipping From week 24 (starts June 12th).
Prusa is a good, reliable, customer oriented company. Anytime a company starts up production on a new product there are issues. For companies like Apple they announce a product months before it will be available for delivery. So by the time the promised shipping date arrives they have millions in stock ready to ship and most of the manufacturing and new product problems worked out (with notable exceptions like the bad antennas a few years ago). Even the great Apple makes mistakes.
Prusa stated that they had one or two hundred printers (I don't remember the actual number) ready for shipment the day they announced the printer. I'm sure this initial production run helped work out some of the early kinks in the manufacturing process. However, though Prusa doesn't release order numbers, I'm willing to bet that several thousand printers were ordered in the first week or two.
Starting up a manufacturing process for a new product, no matter how similar it is to the previous product, while still maintaining manufacturing rates of your other products, takes time and man power. Though Prusa is not a startup any longer it is far from having the resources of companies like Apple or Sony.
Remember, Prusa is the only company that I know of that uses the product they are selling to manufacture parts for the product they are selling. I cannot think of a better way to iron out the design, production and reliability issues than this.
When something fails, either in their plant or in the field, they analyze the failure, determine the root cause and implement a fix to prevent this failure from happening again.
I would recommend that those who are impatient or upset with Prusa sit back and take a good look at the reliability, customer service and reputation of Prusa Research. And then decide if that quality is worth waiting for or not. If not, go buy a Chinese clone Monoprice printer and good luck.
As I have said before I would much rather get my printer a month late than get it early and have to send it back because of design or manufacturing issues.
Prusa did not announce the printer months before it could be ordered or with thousands already manufactured. They started taking orders and shipping the day it was announced.
RE: Shipping Date List
Shouldn't the yellow line be at 1681317000, since 5:30 PM CET on April 12, 2023 is 4:30 PM GMT, which converts to an Epoch timestamp of 1681317000? 🤔
RE: Shipping Date List
The MK4 assembled shipping table indicated Prusa would try to ship orders placed April 2, April 3 and April 4 this week. So, just wondering, did anyone with orders on those dates get a shipment notification? My order was April 3rd but the order status still has it listed as Paid/New. It is about 8:30 Friday CET time so I guess they are through for the week unless they have 2 or 3 shifts or work Saturday and/or Sunday.
Updates anyone?
RE: Shipping Date List
I got today info that my order for MK4 assembled got collected and is shipped. My order date was 3rd of April.
🙃 😀
RE: Shipping Date List
That assumes that Prusa means CEST which is with daylight savings time which is what they are following at the current. CET is different and not being observed right now.
RE: Shipping Date List
My order placed on the 4th April 2.10pm BST still Paid/New but I wasn't really expecting that it would be shipped this week (although quitetly hopeful) I did change the order to inclued the enclosure only after checking with a service agent that it wouldn't changed my place in the queue,
I ended up with the same order number and the enclosures are in stock, hopefully early next week the email will arrive..
RE: Shipping Date List
My order placed on the 4th April 2.10pm BST still Paid/New but I wasn't really expecting that it would be shipped this week (although quitetly hopeful) I did change the order to inclued the enclosure only after checking with a service agent that it wouldn't changed my place in the queue,
I ended up with the same order number and the enclosures are in stock, hopefully early next week the email will arrive..
I also ordered my assembled printer on 4-April-23 (order #1680619843, Tuesday, April 4, 2023 2:50:43 PM GMT) and as of 4PM CDT on Friday, 2-Jun my status is still new as well. However, Prusa still has until June 4 to meet the shipping dates on their website. I have my hopes up!
Come on Prusa, you can do it!!! 😁
RE: Shipping Date List
order No.1680613476 confimation email 2.02pm GMT+1. Do Prusa ship at the weekends? It says shipping from 29th May but not it will be shipped by the 4th before the next batch starts on the 5th June? Hopefully in the next few days anyways..
RE: Shipping Date List
order No.1680613476 confimation email 2.02pm GMT+1. Do Prusa ship at the weekends? It says shipping from 29th May but not it will be shipped by the 4th before the next batch starts on the 5th June? Hopefully in the next few days anyways..
You ordered yours about 2 hours before I ordered mine. Here's hoping that's a good sign that Prusa's shipping list is reasonably accurate.
RE: Shipping Date List
Today is 5-Jun-2023 and, according to Prusa's list my printer was supposed to ship by yesterday (Ordered 4-April-23).
I'm not complaining, yet. Just letting everyone know that it looks like Prusa is running at least 1 week behind their latest published delivery schedule.
Keep up the good work guys and please don't ship my printer until it is perfect 😀
RE: Shipping Date List
Same here, no email today.. I have no idea how many units they are shipping a day? All I can think it’s a few, as you say I’d rather have a printer that works as it should, If it works anywhere near as well as the Mini+ I purchased has out of the box as a stop gap I’ll be happy.
RE: Shipping Date List
Same here, no emails and order still listed as paid/new. My order is #1680559363 from April 3. The MK4 shipping table has not been updated for 6 days so I am thinking there is some new issue has come up. Well, maybe tomorrow.
RE: Shipping Date List
My MK4 order was placed 4/3. I received a ship notice and tracking info from DHL early this morning (6/5).
RE: Shipping Date List
Latest conversation with Prusa customer support today (5-Jun-23):
Dear Mike, your order is estimated to be dispatched towards the end of this week.
You can keep an eye our on the shipping table here: https://help.prusa3d.com/article/shipping-information_2297
Anything else I can do for you at this moment?
Mike Katz 01:48 PMMay I suggest that you update your shipping list page
The shipping table said it should have shipped last week.
Isabela 01:50 PMOh, ok I will report this to our devs in order for them to fix the estimation calculation.Thank you!
Mike Katz 01:50 PMI'm not complaining, just curious as to how far behind Prusa is from that table.
Isabela 01:51 PM We used to be about two weeks behind the schedule but we are catching up, so there should not be any further delay with the orders 🙂
Mike Katz 02:03 PM However, according to the list my printer should have shipped last week And if you are saying it should ship by the end of this week then Prusa is running about a week behind the list?
Isabela 02:05 PM The delays are shortening each day, so it is honestly hard to say, if the table was misupdated/not unpdated yet after the weekend.
RE: Shipping Date List
It is a little frustrating, I've been waiting since early March after sending back the Mk3s+ and MMU2 kit back I purchased as I hand't started the build, I was convinced by an agent who said I could return it, cost £15 return postage which I knew about anyway and got refunded after a bit of a warehouse processing delay.
I'm hopefully waiting for the dispatch email and alert from DHL on my app although at the end of the day you can't have what Prusa havn't built or got in stock and when it's built it will aleast be the newest version available (or should be) and the Engineers will have had plenty of practice and be aware of any ajustments by now.
I'll just be glad of not looking at my phone or laptop every time I get an email notification hoping it's a Prusa dispatch notice, One day soon "PLEASE" lol...
RE: Shipping Date List
Just did a new chat with Prusa about my April 3 order. It is being assembled and should ship in 1 to 3 days. They said they got a little behind from the MK4 Shipping table but are catching up.
RE: Shipping Date List
They updated the shipping table about 4 hours ago, anybody knows what they changed?