Prusa is refusing to remove VAT on XL order outside EU
 
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Volan
(@volan)
Active Member
Prusa is refusing to remove VAT on XL order outside EU

So I've tried to make this issue as clear as possible to Prusa support, but they continuously seem to fail getting the point, so I'm making this post to point out the issue I have.

I ordered my XL only hours after the release. I ordered in dollars (1999$).

If I were to order the printer today, the price I get would be in euros.

If I ordered in euros today, the VAT would be automatically removed as Norway is not in the EU and does not pay VAT, making the printer cost 1734€, which is 1676$, making the printer around 20% cheaper.

The problem is that the price reduction only seems to happen if ordered in euros outside the EU. It does not get removed if ordered in dollars. This would cause me to get double taxed on import, making the printer much more expensive then it should be.

The only way I can force this corrected would be to cancel my order and re-order a new one in euros... This would probably add another year of waiting since I would most likely loose my place in the queue..

Is this acceptable? Shouldn't Prusa correct this so I get charged with the correct price without VAT? Is it even legal to have the same price in dollars when inside and outside the EU? VAT would be removed regardless of currency right?

Posted : 27/09/2022 1:38 pm
cwbullet
(@cwbullet)
RE: Prusa is refusing to remove VAT on XL order outside EU

I am not sure about it being legal but I have had it happen when purchasing other items from the EU.  I am in the US.  

--------------------
Chuck H
3D Printer Review Blog

Posted : 27/09/2022 2:13 pm
Thejiral
(@thejiral)
Reputable Member
RE: Prusa is refusing to remove VAT on XL order outside EU

It is perfectly legal. Companies can set prices any way they like (as long as they are somewhat reasonable at least).  Prices for different markets can differ and as you can see, the prices are not simply the VAT still included (for that the sums don't quite add up). You have that even within the Eurozone on various goods. (Before the Euro of course it was even more extreme, but the Euro has made that much more obvious and by that put some pressure on companies to reduce that policy somehwat.)

There are various reasons why Prusa might charge more in the US than in other markets, given that it is a distant foreign market, which causes extra costs to them, other than just the shipping. In the end it is their choice and they have to live with it because based on their choice they will sell more or less. 

Norway on the other side is a different matter. It is outside the EU which is why VAT is not charged by Prusa but will be probably be charged to the customer during import, however Norway is also part of the Single Market, so it is still somewhat part of Prusa's domestic market. Operating within the Single Market involves lower costs even if selling to many different countries. 

Mk3s MMU2s, Voron 0.1

Posted : 27/09/2022 3:46 pm
Thejiral
(@thejiral)
Reputable Member
RE: Prusa is refusing to remove VAT on XL order outside EU

PS: How could you order in Euros if you are located in the US? I can't find that option anywhere. 

Mk3s MMU2s, Voron 0.1

Posted : 27/09/2022 3:49 pm
cwbullet
(@cwbullet)
RE: Prusa is refusing to remove VAT on XL order outside EU

Euros?  I said EU.  Some places accept paypal as payment.  They will convert to Dollars and pay in Euros.

Posted by: @thejiral

PS: How could you order in Euros if you are located in the US? I can't find that option anywhere. 

 

--------------------
Chuck H
3D Printer Review Blog

Posted : 27/09/2022 4:03 pm
Volan
(@volan)
Active Member
Topic starter answered:
RE: Prusa is refusing to remove VAT on XL order outside EU

I'm in Norway.. When I ordered almost a year ago it was possible to use dollars. Now only euros are possible, and this has a much lower price than what I am apparently going to pay. I don't get the reason for the price being 20% higher when ordered in dollars. Shouldn't the cost in dollars be similar to euros converted to dollars when it's being shipped to the same country? The 1999$ is close to the 2099€ if VAT is included with the euro. VAT gets removed from euro if outside the EU, but the dollar stays the same. Why?

Posted by: @thejiral

PS: How could you order in Euros if you are located in the US? I can't find that option anywhere. 

 

Posted : 27/09/2022 4:17 pm
Volan
(@volan)
Active Member
Topic starter answered:
RE: Prusa is refusing to remove VAT on XL order outside EU

I just want my order changed to the 1734€, as that is the amount I would pay if I ordered the XL today, especially considering the printer hasn't shipped yet. This would probably be easy for Prusa to do. If they don't, the cost would be 1999$ + shipping + 25% import tax. That is substantially higher then 1734€ + shipping + import tax.

Posted : 27/09/2022 4:50 pm
Thejiral
(@thejiral)
Reputable Member
RE: Prusa is refusing to remove VAT on XL order outside EU

The issue here is not the currency, the issue is that if you are not ordering for a delivery location in the EU, you won't be able to order the EU offer. Paybal or not.
My point is how one can make use of the Euro offer, if you are not in the EU? Unless Prusa offers for some random reason the prices it lists for eg Norway to people ordering from the US. I can't see that but maybe I am missing something.

Mk3s MMU2s, Voron 0.1

Posted : 27/09/2022 7:56 pm
Thejiral
(@thejiral)
Reputable Member
RE:

Sorry I did not know that you live in Norway. Consider my points moot in that case. I was not aware that you could order in Dollars from Norway but why would you do that in the first place?

This post was modified 2 months ago 2 times by Thejiral

Mk3s MMU2s, Voron 0.1

Posted : 27/09/2022 7:59 pm
Volan
(@volan)
Active Member
Topic starter answered:
RE: Prusa is refusing to remove VAT on XL order outside EU

It's almost a year ago so I don't remember if the auto-removal of VAT on euros was added at that time. Pretty sure I would have noticed that. Others ordering in euros outside the EU around the XL launch could confirm that.

The exchange rate in dollars then was lower than euros, so if VAT was not removed it would be cheaper in dollars. Or maybe I forgot that I'm not supposed to pay VAT, so I just looked at the euros with VAT. Shouldn't the VAT be removed regardless of currency though, when it's ordered from the same country?

Posted by: @thejiral

Sorry I did not know that you live in Norway. Consider my points moot in that case. I was not aware that you could order in Dollars from Norway but why would you do that in the first place?

 

Posted : 27/09/2022 8:59 pm
Volan
(@volan)
Active Member
Topic starter answered:
RE: Prusa is refusing to remove VAT on XL order outside EU

So, I think I got the issue a bit twisted. According to support, the 1999$ price is without VAT, so it does seem that Prusa handled Norway the same way as if I was in the US, but only if I ordered in dollars.. The higher price is probably intended for countries far away, not for Norway. It's pretty strange that they would allow that to be possible, and they have removed this possibility now. My order just needs to be converted to euros. Prusa should be able to do this, or I could do it by canceling and reordering, as long as my place in the queue is kept.

Posted : 28/09/2022 12:01 am
Thejiral
(@thejiral)
Reputable Member
RE: Prusa is refusing to remove VAT on XL order outside EU

Yes it is a bit strange but basically you are stuck with that offer you agreed to, unless you cancel and order anew or unless Prusa is so nice to change it for you. 
I am not sure however, if with their ordering system that is so easily possible, without you loosing your queue position. In our software dominated world things like that can be surprisingly difficult.

It depends how rigidly the queue is linked to the order. In any case you have o rely on Prusa's good will, as you are certainly not entitled to any change without ordering anew in a regular fasion. 

Mk3s MMU2s, Voron 0.1

Posted : 28/09/2022 6:34 am
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