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Netpackrat
(@netpackrat)
Estimable Member
OEM3D.COM?

Noob building a Bear from scratch with a question mainly for US users...  Has anyone here successfully ordered from oem3d.com recently?  I ordered some parts from them (they are one of the vendors listed in the Bear BOM) and have heard nothing back since the initial "thank you for your order" auto-mail.  I sent them an email a few days ago inquiring as to when they expected to ship, and it bounced back as undeliverable:

<sales@oem3d.com>:550: Requested action not taken: mailbox unavailable

There is no other means of contact listed besides the email.  I do see they have a notice on the top of their main page that says they are going through a covid outbreak.  No idea how long that notice has been there or if they are still going through it.  Hence my question, anybody know if they are still a going concern, or did I place an order at a zombie site?  It's approaching 3 weeks since I placed my order.

Thanks.

Posted : 08/04/2022 8:47 pm
BogdanH
(@bogdanh)
Honorable Member
RE: OEM3D.COM?

I know it's easy to be a smart ass after the fact, but one should never transfer money to such "one-man-band" store. There's no info "About" company (location, history, business policy, etc.) and that alone makes the things suspicious enough.
There's nothing you can do right now, except wait... or better: forget the whole thing and purchase elsewhere. Sorry to hear about your bad experience, though.

[Mini+] [MK3S+BEAR]

Posted : 09/04/2022 6:52 am
Netpackrat
(@netpackrat)
Estimable Member
Topic starter answered:
RE: OEM3D.COM?

I wouldn't classify it as a bad experience just yet.  I do need the parts and I'm just a little concerned is all and wondering when I should go ahead and pull the trigger on disputing the charge through my credit card company.  That's at least one thing I can do (besides asking about them here), and if it does come to that I will eventually get my money back.  In hindsight yeah, there are some things about the site with regard to lack of alternate contact info, a LOT of stuff showing out of stock, but they are listed in the Bear BOM as a vendor for what that is worth.  And with the supply chain issues these days, everybody seems to be out of stock of a lot of stuff.  Near as I can tell they are located in Orlando but it took a little digging to find that.

Posted : 09/04/2022 11:32 am
Netpackrat
(@netpackrat)
Estimable Member
Topic starter answered:
RE: OEM3D.COM?

So, after another week with no word and another bounced email, called the credit card company to dispute the transaction today and ordered the parts for my build elsewhere.

One mistake I made, was not noticing that this vendor was not on the actual Bear BOM; they were listed on a spreadsheet that another user compiled for scratch builders of the bear, which is simply linked from the Bear github.

If they are truly going through a Covid outbreak then I wish for their speedy recovery, but either way it's probably best to avoid purchasing from OEM3D.com for the time being.

Posted : 14/04/2022 5:24 am
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