Noob building a Bear from scratch with a question mainly for US users... Has anyone here successfully ordered from oem3d.com recently? I ordered some parts from them (they are one of the vendors listed in the Bear BOM) and have heard nothing back since the initial "thank you for your order" auto-mail. I sent them an email a few days ago inquiring as to when they expected to ship, and it bounced back as undeliverable:
<firstname.lastname@example.org>:550: Requested action not taken: mailbox unavailable
There is no other means of contact listed besides the email. I do see they have a notice on the top of their main page that says they are going through a covid outbreak. No idea how long that notice has been there or if they are still going through it. Hence my question, anybody know if they are still a going concern, or did I place an order at a zombie site? It's approaching 3 weeks since I placed my order.
I know it's easy to be a smart ass after the fact, but one should never transfer money to such "one-man-band" store. There's no info "About" company (location, history, business policy, etc.) and that alone makes the things suspicious enough.
There's nothing you can do right now, except wait... or better: forget the whole thing and purchase elsewhere. Sorry to hear about your bad experience, though.
I wouldn't classify it as a bad experience just yet. I do need the parts and I'm just a little concerned is all and wondering when I should go ahead and pull the trigger on disputing the charge through my credit card company. That's at least one thing I can do (besides asking about them here), and if it does come to that I will eventually get my money back. In hindsight yeah, there are some things about the site with regard to lack of alternate contact info, a LOT of stuff showing out of stock, but they are listed in the Bear BOM as a vendor for what that is worth. And with the supply chain issues these days, everybody seems to be out of stock of a lot of stuff. Near as I can tell they are located in Orlando but it took a little digging to find that.
So, after another week with no word and another bounced email, called the credit card company to dispute the transaction today and ordered the parts for my build elsewhere.
One mistake I made, was not noticing that this vendor was not on the actual Bear BOM; they were listed on a spreadsheet that another user compiled for scratch builders of the bear, which is simply linked from the Bear github.
If they are truly going through a Covid outbreak then I wish for their speedy recovery, but either way it's probably best to avoid purchasing from OEM3D.com for the time being.