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mike.m25
(@mike-m25)
New Member
No Live Chat?

I've been trying to use the live chat function on their eshop and nothing i've done gets it to show up.  I'm logged in and on the correct page, i've disabled all ad-blocking and tried 4 different browsers and 2 different machines with no success.   

I've all but given up on getting it to work and the email support hasn't been great to be honest.  They're slow to respond and the 6 hour time difference doesn't help matters.  By the time I'm at work and reading their response, it's practically the end of the business day over there.

Napsal : 12/09/2019 8:53 pm
Dave Avery
(@dave-avery)
Honorable Member
RE: No Live Chat?

popup blocker?

Napsal : 12/09/2019 9:18 pm
rmm200
(@rmm200)
Noble Member
RE: No Live Chat?

Using Firefox.

I just clicked the EShop tab at the top of this page.

A Chat button shows up at the bottom right. You probably have to be logged in.

If none of that works for you - no ideas...

 

Napsal : 12/09/2019 9:19 pm
Olef
 Olef
(@olef)
Prominent Member
RE: No Live Chat?

Pi-hole will block it, also try disabling your AV and firewall.

Napsal : 13/09/2019 2:45 pm
vintagepc
(@vintagepc)
Member
RE: No Live Chat?
Posted by: Olef

 try disabling your AV and firewall.

That's a terrible suggestion. don't do this, it's dangerous.

Napsal : 13/09/2019 2:53 pm
bobstro se líbí
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(@)
Illustrious Member
RE: No Live Chat?

I have just about every ad/cookie/pop-up blocker there is, 90% of the web does not work for me (and that's okay); but I still see the chat box come up.  But you must be logged in to the account you ordered your printer with.  I just checked, and it is still that way:

Napsal : 13/09/2019 6:53 pm
Olef
 Olef
(@olef)
Prominent Member
RE: No Live Chat?
Posted by: vintagepc
Posted by: Olef

 try disabling your AV and firewall.

That's a terrible suggestion. don't do this, it's dangerous.

Oh, of course it is. How stupid of me to try to help. OP, ignore me completely.

Napsal : 13/09/2019 9:09 pm
vintagepc
(@vintagepc)
Member
RE: No Live Chat?
Posted by: Olef
Posted by: vintagepc
Posted by: Olef

 try disabling your AV and firewall.

That's a terrible suggestion. don't do this, it's dangerous.

Oh, of course it is. How stupid of me to try to help. OP, ignore me completely.

Getting someone's computer infected with who knows what from the internet is hardly helping now, is it? And unless you have a *very* unusual network setup, (and you'd know if you'd set it up that way), this suggestion's risk far outweighs the odds it'll actually help. Typical AV and firewall setups just don't work like that.

Napsal : 14/09/2019 12:29 am
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