International Shipping to USA: What to do if your FedEx delivery “Has Been Delayed”  

International Shipping to USA: What to do if your FedEx delivery “Has Been Delayed”

Hey folks!

I’d like to share what I learned from my SL1S/CW1S purchasing experience in hopes that it will relieve anguish for those purchasing from within the continental USA.

This post has nothing to do with Duties or Taxes. 

9/5/22: Ordered bundle FedEx International Priority (2-3 days to North Carolina).

9/7/22: FedEx notification that packages arrived in Indianapolis, Indiana but International clearance has been delayed:

1. Shipment requires importer’s registration/identification number for clearance.

2. A toxic substance statement is required from the consignee

I never thought of myself as an importer or consignee.

As overwhelming as this seems, the solutions are simple and easy…

I called the FedEx help, 1 (800)-463-3339 and when prompted said “International deliveries”. A nice person answered within a few rings and I told them about the delay.  They took my info and told me that someone from FedEx customs would send me a link to a secure site where I would enter my name, address, and SSN. No monetary  information will be required.

They told me to search online for Toxic Substance Control Act (TSCA) form, fill it out putting tracking number as Subject, and email it to [email protected] and that I would receive conformation that it was accepted.

Here is the link to the TSCA form

https://ftn.fedex.com/forms/TSCA_Certification.pdf

Make the following entries:

Tick the Negative Certification box for all Prusa materials, either filament or resin

You don’t have to enter all items under Product Description, just the potentially toxic ones.

DON'T PUT YOUR SSN ON THIS FORM. IT IS NOT A SECURE EMAIL ADDRESS!!!

9/8/22: I received the following email confirmation from [email protected] concerning the TSCA form I emailed the day before:

“Your upload was successful and additional research has been initiated.  Updates will be provided by Customer Services at 1.800.463.3339 and please provide your tracking number”

I never received any “updates”; in retrospect, the toxic substance issue had been resolved !

9/9/22 (Friday): email received from FedEx Brokerage Team via Docusign “Please Docusign: Customs Importer Identity Form”

I filled this out immediately; very straightforward, instructions were at bottom of form.

9/12/22 (Monday): received email from FedEx: “Clearance issues have been resolved. Shipment has been released for delivery.

9/13/22 (Tuesday, 10:30am); packages delivered to my door!!! No signature required.

I hope this information will be helpful to someone.

A special shoutout to Ladislav at Prusa Shipping for his kindness and expertise. Thank you, kind sir, for your attentiveness on behalf of this needy customer. Best wishes!!!