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[Sticky] a little update on some things to come  

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Eminent Member
RE: a little update on some things to come

I came here to ask the same question.  No reply button in those posts... and why is posting not in dedicated categories allowed anyway?

Posted : 05/06/2023 10:52 am
Estimable Member

looks like image upload is restricted to the size, would be nice to upload higher resolution images.


Post-processing of the image failed likely because the server is busy or does not have enough resources.
Uploading a smaller image may help. Suggested maximum size is 2500 pixels.

Nowadays making photo with a phone camera in 8k is quite normal.

Posted : 16/07/2023 11:03 am
Active Member
RE: a little update on some things to come

It seems like this is attracting a few other suggestions, so hopefully this is the right place: I understand the need to prevent spam, but disabling PMs by default until a certain number of posts is reached is not the best way to do that. Particularly given the purpose-driven nature of these forums, it encourages meaningless posting just in order to unlock the ability to send or reply to PMs. At a minimum, a moderator/admin/etc. PMing you should unlock your ability to reply automatically, and ideally anyone who's made a purchase should be able to immediately PM as well.

Posted : 25/08/2023 3:21 pm
Eminent Member

Glad to see you posting, and thank you for asking!

And, since you did...

The primary issue that I see with the forums is not the format, or the content, but the frequency (or lack of frequency) of interaction from Prusa. This is not a criticism of you, as you are only one person, and can't engage across such a large foot print, but what I have seen is users will come to the forums for help with problems that they can't get traction on with support. This is a great use of the community, and many open source / hybrid source companies will use forums to get the power of the community supplementing their own support efforts.

HOWEVER, for newly released products, an unsupervised forum becomes the blind leading the blind - people are chasing down rumors of fixes to self-diagnosed issues which drives frustration. Having a team of internal experts monitoring "hot threads" to be able to jump in with tested advice would go a long way to helping these folks, and reducing FUD around the products. This thread is a great case in point: Someone from Prusa could have waded into this early on and saved a lot of people a lot of pain.

At a minimum, in other similar companies that I have worked with, product managers will monitor the community forums for their products, especially in the month immediately after release. Doing so helps in developing customer empathy, identifying issues not raised in testing, understanding pain points that can be addressed with knowledge base articles (PETG on an MMU, anyone?), and increasing customer perception of being heard. 

In general, Prusa as a company has the problems of success - it has helped 3D printing cross the chasm from early adopters to reaching the early majority. As a consequence, it has attracted the attention of aggressive competition, while grappling with the quality and delivery issues that come with production scale, for an audience that has less patience for complex or unstable technology. Of these issues, supporting your new audience is the easiest to address because it involves a shift of culture rather than capital expenditure - customer enablement as a whole-of-company responsibility, and not reserved for "support" or "forum" employees.

Probably more answer than you were looking for, but the upshot is engagement not features is going to be what takes your forum to the next level, and helps to cool the frustration you see from your user base. I guess I don't need to tell you it's getting hot in here.


Posted by: @same-old-shane

That is just a small list of things. The first 2 will be happening soon and the rest are vauge (yes I know) but are also long term plans. But let me know what you would like to see.


Prusa is MKS3S+ w/ MMU3 (formerly MMU2S), 2 Prusa MINI+, Octoprint

Posted : 11/09/2023 3:40 pm
RandyM9 and _KaszpiR_ liked
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