Prusa Connect Keeps Showing Printer is Offline  

RE: Prusa Connect Keeps Showing Printer is Offline

Adding my, me too.

My XL connects but my 3 MK4S printers will not connect.

RE: Prusa Connect Keeps Showing Printer is Offline

Can't find a place in Prusa Link to schedule a print for a future time. So unless that feature is hidden Prusa Link is an inferior option.

RE: Prusa Connect Keeps Showing Printer is Offline

On-Line Chat support confirmed server issue when I contacted them about 90 minutes ago for my XL 5TH. Said several of their support team were getting calls and they are trying to understand the server problem.

RE: Prusa Connect Keeps Showing Printer is Offline

Same issue here in Florida USA

RE: Prusa Connect Keeps Showing Printer is Offline

Thanks for sharing!

RE: Prusa Connect Keeps Showing Printer is Offline

Same, issues with XL and showing Offline.

RE: Prusa Connect Keeps Showing Printer is Offline

Prusa needs to offer a self hosted cloud server.  Connect is just so unreliable for me, especially in the past year and link is extremely limited. 

RE: Prusa Connect Keeps Showing Printer is Offline

Hiya, 
Already reported and is being looked into. Checking to see if monkeys got into the wrenches, or if the hamsters need to be fed. 
But reports filed, awaiting for resolve. 

RE: Prusa Connect Keeps Showing Printer is Offline

Maybe we need to teach the monkeys to feed the hamsters and the hamsters to fetch the wrenches.🤣

Posted by: @same-old-shane

Hiya, 
Already reported and is being looked into. Checking to see if monkeys got into the wrenches, or if the hamsters need to be fed. 
But reports filed, awaiting for resolve. 

RE: Prusa Connect Keeps Showing Printer is Offline

Just to give an update of the last issue with Prusa connect, 

• Mitigation: We implemented traffic shedding and resource scaling to stabilize the environment and process the backlog of requests.
• Next Steps: Our specialists are conducting a full Root Cause Analysis (RCA) to identify the database trigger and implement new rate-limiting precautions to prevent similar "retry storms" in the future.

RE: Prusa Connect Keeps Showing Printer is Offline

Appreciate the follow up!! Received my Connect update in the morning and it's been working perfectly after that

Posted by: @same-old-shane

Just to give an update of the last issue with Prusa connect, 

Service Update: Resolution of Connection Issues
Summary Last night, our services experienced a temporary disruption. We are pleased to confirm that all systems are now fully operational.
What Happened The incident began with an unexpected database issue that caused a brief service interruption. As systems began to recover, a surge in automated reconnection attempts from customer devices created a high-volume traffic spike. This "retry storm" mimicked the patterns of a DDoS attack, leading to extended periods of high latency and connection failures.
Our Response * Rapid Detection: Our supervising team was alerted by user reports and internal monitoring, triggering an immediate emergency response.

• Mitigation: We implemented traffic shedding and resource scaling to stabilize the environment and process the backlog of requests.
• Next Steps: Our specialists are conducting a full Root Cause Analysis (RCA) to identify the database trigger and implement new rate-limiting precautions to prevent similar "retry storms" in the future.

We appreciate your patience while our team worked through the night to restore your service.