Problem with my printer Nozzle Cleaning >< Crash detection
 
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Problem with my printer Nozzle Cleaning >< Crash detection  

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TYLT
 TYLT
(@tylt)
Active Member
Problem with my printer Nozzle Cleaning >< Crash detection

Hello,

I'm having a problem with my pre-assembled Prusa Core One. Every time I start a new print, the printer gets stuck in a loop of crash detection and nozzle cleaning failures.

I don’t know what else to do — I’ve already tried every step from the official nozzle cleaning guide. I’ve also attached a video showing the “nozzle cleaning fail.” At the end of the video, I included two photos of the nozzle and the build plate. 

Can you help me ? :'( 

https://youtube.com/shorts/fK-xljSVQUc?si=Pndhs4hHcrVibsvg

Posted : 21/08/2025 2:08 pm
Alex B
(@alex-b)
Active Member
RE: Problem with my printer Nozzle Cleaning >< Crash detection

There’s quite a few comments on this forum about the same issue. I definitely have the same issue and have not been able to resolve it yet.  Hoping Prusa gets back on this soon:

- https://github.com/prusa3d/Prusa-Firmware-Buddy/issues/4773

- https://forum.prusa3d.com/forum/prusa-core-one-hardware-firmware-and-software-help/crash-detected-6/

Posted : 24/08/2025 5:47 pm
gb160
(@gb160)
Reputable Member
RE: Problem with my printer Nozzle Cleaning >< Crash detection

It’s weird, I had this issue and started a thread about it, but it happened less and less often and now I never get the problem, it must be at least 2 months since it occurred.

I still get nozzle cleaning failed every now and again, but it’s nearly always when I have crap stuck to the nozzle and with PETG.

Posted : 24/08/2025 9:18 pm
TYLT
 TYLT
(@tylt)
Active Member
Topic starter answered:
RE: Problem with my printer Nozzle Cleaning >< Crash detection

I actually swapped the start G-Code and started 3 prints without any problem.

https://forum.prusa3d.com/forum/postid/751199/

Posted : 24/08/2025 9:34 pm
John Megarry
(@john-megarry)
Member
RE: Problem with my printer Nozzle Cleaning >< Crash detection

I've also had endless problems in the Z axis, both on initial homing ( I got around that problem by Tuning the Nozzle Temperature to zero right at the start of the print), and then later when nozzle cleaning. It seems that there is a problem with the loadcell if the nozzle is heating, it can produce false results and lead to crash detection, etc, even if a crash hasn't actually occurred.

I've been experimenting with adding the following line to the Start G-code: 

M104 S0

I initially added that before the first homing:

M84 E ; turn off E motor

; Insert here to disable heating before homing
M104 S0 ; disable hotend heating for initial homing

G28 ; home all without mesh bed level

This worked very well, no more need to reduce nozzle temp at the start of a print.

I then tried adding the same line just before the nozzle cleaning command:

M84 E ; turn off E motor
M104 S0
G29 P9 X208 Y-2.5 W32 H4

I've tested this several times and the printer homes and starts without any issues, print quality is good.

I should mention that I'm not an expert! Comments gratefully received 😊 

Posted : 25/08/2025 5:10 pm
3dPrintCrafter
(@3dprintcrafter)
Member
RE: Problem with my printer Nozzle Cleaning >< Crash detection

I chatted with tech support and after a few hours of troubleshooting they sent me some replacement parts.  I replaced the heatsink / loadcell this did not fix the problem, but replacing the main cable fixed the problem.

Posted : 25/08/2025 7:20 pm
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