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Projectplanningguide
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Joined: 2024/03/04
Title: Member
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Standard Operating Procedures (SOPs) have already been a cornerstone in a variety of industries for decades. We are able to trace their roots back again to the manufacturing boom of the first 20th century, Steps to create a project plan where increasing complexity in processes called for repeatable instructions. In customer care, SOPs provide instructions for handling customer interactions, like resolving complaints or processing returns. What this means is every customer experiences exactly the same quality of service, no matter who they talk to.
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