"Storage capacity exceeded" when trying to use Prusa Connect
 
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Maturity
(@maturity)
Active Member
"Storage capacity exceeded" when trying to use Prusa Connect

If I try to upload directory from PrusaSlicer or upload a .bgcode file to Prusa Connect I get the error "Storage capacity exceeded".  I've tried cycling the power on the printer, different USB drives, formatting the USB drives but nothing changes this.   I can see the printer fine on both the PrusaLink and Prusa Connect pages on the browser and both show the expected data.  Uploading to PrusaLink works but I prefer the Prusa Connect from PrusaSlicer way as the print starts a bit quicker I feel.

Any thoughts about what I need to do to get this working again?

Thanks

Best Answer by FoxRun3D:

Well... did you actually *exceed" the storage capacity on PrusaConnect? It's limited. You can open the PrusaConnect webpage and check it. 

Posted : 08/02/2024 4:13 am
FoxRun3D
(@foxrun3d)
Illustrious Member
RE: "Storage capacity exceeded" when trying to use Prusa Connect

Well... did you actually *exceed" the storage capacity on PrusaConnect? It's limited. You can open the PrusaConnect webpage and check it. 

Formerly known on this forum as @fuchsr -- https://foxrun3d.com/

Posted : 08/02/2024 5:04 pm
1 people liked
Maturity
(@maturity)
Active Member
Topic starter answered:
RE: "Storage capacity exceeded" when trying to use Prusa Connect

I deleted all the files that I could see there, nothing in Connect, nothing on the USB, just fails every time now

Posted : 08/02/2024 5:47 pm
Bartgalok
(@bartgalok)
Eminent Member
RE:

I had this issue too. I went to the " Connect Files" tab at the top of the Prusa Connect page. You should see a list of files and the storage capacity at the top right. You can select some files on the left hand side, or all, if you wish and deleted them from the server. That should allow you to upload your files.

 

This post was modified 2 years ago by Bartgalok
Posted : 09/02/2024 6:16 pm
3 people liked
FoxRun3D
(@foxrun3d)
Illustrious Member
RE: "Storage capacity exceeded" when trying to use Prusa Connect

I deleted all the files that I could see there, nothing in Connect

I suspected you'd done that. Out of ideas now. Probably time to contact Prusa Support.

Formerly known on this forum as @fuchsr -- https://foxrun3d.com/

Posted : 09/02/2024 7:39 pm
Maturity
(@maturity)
Active Member
Topic starter answered:
RE: "Storage capacity exceeded" when trying to use Prusa Connect

Ah, well, tinkering today I went to the top of the screen and found "Connect Files" and they are different from "Printer Files" it seems. Deleting all the "Connect Files" seems to have resolved the issue so it appears that you were correct and I just wasn't astute enough to grasp the answer 😉

I also figured out how to get the PrusaSlicer to emit just gcode rather than bgcode so that uploading to PrusaLink is easier too!

 

Posted : 10/02/2024 12:42 am
3 people liked
Bartgalok
(@bartgalok)
Eminent Member
RE: "Storage capacity exceeded" when trying to use Prusa Connect

Happy that it worked out for you. Many of us had the same issue. Nothing to do with level of astuteness. 😀 

Cheers.

Posted : 14/02/2024 5:08 pm
L'Atelier de Florent
(@latelier-de-florent)
Active Member
RE: "Storage capacity exceeded" when trying to use Prusa Connect

Same message here, but deleting every files on the usb key, "connect files" or anything else did not change anything. I can't even send files directly from 2.7.2 directly to prusa connect 🙁

Posted : 04/03/2024 5:25 pm
L'Atelier de Florent
(@latelier-de-florent)
Active Member
RE: "Storage capacity exceeded" when trying to use Prusa Connect

Solved : I had to format the usb key, fast fat32 was fine.

Posted : 05/03/2024 2:10 pm
ProfessorX
(@professorx)
Member
RE: "Storage capacity exceeded" when trying to use Prusa Connect

Hello there,

I hate to be that guy, but I am just starting with my MK4. I have no file in the "Connect Files", no files on the USB stick, everything is empty on the Prusa Connect website. Cloud storage is 1GB available. And I get that very same message. This is driving me bananas...

Posted : 01/05/2024 2:51 pm
CQCoder
(@cqcoder)
Active Member
RE: "Storage capacity exceeded" when trying to use Prusa Connect

They really need to make this more obvious, or, I dunno, how about if I click the storage indicator under my name it goes to it.   

This should NOT be so difficult to find given that it literally stops you in your tracks.    

I should have to go googling to figure out how to fix something like this.   It is not even remotely obvious what's happening.

 

Posted : 14/05/2024 12:24 pm
tollopa
(@tollopa)
Active Member
RE: "Storage capacity exceeded" when trying to use Prusa Connect

That took me awhile.  This data is shown under the "Connect Files" tab on the https://connect.prusa3d.com webpage .  From there you can select all the files ( square box at the top left of the listing ) and a trashcan icon will appear which allows you to delete all of the stored files.  That is nice if you know about it ( I'm sure it is documented somewhere ).

My suggestion is that some folks ( like me ) clicked on my icon in the upper right corner and the "Storage quota" is clearly shown right there.  And when you mouse over that quota section is appears "clickable" but clicking on it does nothing.  When you click on the "Storage quota" it should take you to the "Connect Files" page ( and hovering over the clickable quota section should show that action ).

Posted : 03/10/2024 4:43 pm
1 people liked
AcEjbc
(@acejbc)
Active Member
RE: "Storage capacity exceeded" when trying to use Prusa Connect

pomohlo dekuji moje chyba byla Connect storage quota exceeded

Posted : 18/02/2025 2:33 pm
Sam Price
(@sam-price)
Member
RE: "Storage capacity exceeded" when trying to use Prusa Connect

I TOTALLY get the frustration! I deleted everything off of my THUMB DRIVE except the firmware and no luck. BUT, this forum helped!!! Thanks!!

Along the VERY TOP of the connect.prusa3d.com webpage starting on the left it says:     

    PRUSA CONNECT       Printers        CONNECT FILES       Help     Forum

Click on "CONNECT FILES" that's where the files are that are filling up the space on your Prusa Connect account. 

 

Granted if the ERROR on Prusaslicer said that, it SURE WOULD HELP!!! Would have saved me hours of frustration.

Posted : 02/04/2025 1:17 pm
3 people liked
JuiceWorks 3D Student
(@juiceworks-3d-student)
Member
RE: "Storage capacity exceeded" when trying to use Prusa Connect

Thanks! This did the trick. Not intuitive in the least given that you'd think you could delete the aforementioned files from each respective machines Print Queue. Thank you again and for the screenshot too. 

Posted : 24/04/2025 12:59 pm
Kamil Metze
(@kamil-metze)
Member
RE:

I just ran in to the same problem. Didn't think I'd printed 1gb worth of gCode but there you go 🙂

Removing the the files from prusaconnect resolved the issue. Thanks!

Posted : 16/07/2025 11:47 am
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