Is this a case of Déjà Vu?  

Re: Is this a case of Déjà Vu?

As you mentioned that we should contact the support team if we have a not working mmu, I did that already a month ago and I am in contact with Šimon Doubek about that...

Daniel,
I will get in touch with him and discuss this. Šimon is one of the most active regarding MMU2 prints.

...For that money you can pay salaries for 15-20 top of the edge developers for a whole year! Feel free to contact us at www.team14.at

Karl,
thanks for the contact, I will forward this to our FW team.

Re: Is this a case of Déjà Vu?

We sincerely apologize for that, and please be assured that we are doing our best.
If that firmware for the MMU2 is your "best", perhaps you should try to find better programmers.

Btw, we could help you on that, but I think doing it for free is not appropriate, considering 10k sold units with an estimated profit of 150€/unit, which gives 1.5Mio € profit. For that money you can pay salaries for 15-20 top of the edge developers for a whole year! Feel free to contact us at www.team14.at

Greets, Karl

it's like they used bottom of the barrel fresh out of school (but paid the teacher off to pass...) dev's. no forethought at all. it would take days or less to do properly too. the MMU team is probably 1 lone guy who also works on MK3 and 2.5 firmware while tied up in meetings for 50% of the day.....

or it wasn't and this was known because delays.... "We're a year late, we haven't even coded firmware yet... we have no actual working videos, just hack something together, he's some redbull... we'll announce it's shipping tomorrow!, we'll let the user's work it out.... oh don't forget to write that mk3,2.5 firmware update and look at all the bugs on the XXX project management.....they need to be done tomorrow ASAP! oh hey... can you work weekends for the next 6 months? we can't afford another dev... oh don't forget about the SL1 meeting, we need your expertise, it will be about 2 hours long.... "

Re: Is this a case of Déjà Vu?

Sounds like you have intimate knowledge of what's going on. Are you one of them? 😆 🙄

Re: Is this a case of Déjà Vu?

Prusa is a company that is building reprap fdm printers. And reprap printers came such a long way (also thanks to Prusa) that people are now starting to compare those printers with very expensive X thousand-euro industrial grade printers. And even those are not like “plug & play” style like an inkjet printer.

I wouldn’t be surprised if a lot of people who are buying mk2/3/mmu units don’t even know anything about reprap and therefore don’t know what they are getting into.

And yes, it has something to do with the fact that Prusa is writing in big shiny letters how easy it is to use their printers and in very small letters that it is still based on a reprap project.

Re: Is this a case of Déjà Vu?

Prusa is a company that is building reprap fdm printers. And reprap printers came such a long way (also thanks to Prusa) that people are now starting to compare those printers with very expensive X thousand-euro industrial grade printers. And even those are not like “plug & play” style like an inkjet printer.

I wouldn’t be surprised if a lot of people who are buying mk2/3/mmu units don’t even know anything about reprap and therefore don’t know what they are getting into.

And yes, it has something to do with the fact that Prusa is writing in big shiny letters how easy it is to use their printers and in very small letters that it is still based on a reprap project.

This is the view point that bothers me the most- there are actual, third party professionals talking about the glaring flaws and people suggest the fault lies on the end user.

No doubt it is a factor, but the MMU 2.0 requires that you can successfully assemble it, install it and the new extruder parts which does set the minimum skill level for the people complaining at “mildly capable”

The real problem, in my opinion at least, is that this product has a specific environment with specific variables in which it can function, and is not robust enough to handle deviation from that environment. It just was still not ready for wide release.