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ceclark1
(@ceclark1)
Active Member
Unable to install software

Windows 10, 64-bit OS, x64-based processor

When I run the .exe file as Admin, it asks, "Do you want to allow this app to make changes to your device?".  I click YES.

A box pops up on the screen where I am to select the language.  After a split-second, the box disappears and the .exe file stops.

Any ideas on how to get around this?

Best Answer by ceclark1:

It turned out to be some antivirus software I had inadvertently installed while downloading another unrelated update last week.  

Always read the fine print and uncheck the boxes on software you don't want!  🙄 

Posted : 04/02/2020 9:34 pm
rmm200
(@rmm200)
Noble Member
RE: Unable to install software

What package are you trying to install? PrusaSlicer - or something else?

 

Posted : 05/02/2020 12:23 am
ceclark1
(@ceclark1)
Active Member
Topic starter answered:
RE: Unable to install software

@robert-rmm200

prusa3D_win_2_2_9.exe

Posted : 05/02/2020 12:27 am
rmm200
(@rmm200)
Noble Member
RE: Unable to install software

Well the easiest thing to try is download a fresh copy from here:

https://prusa3d.com/downloads/drivers/

Also, what language is your Windows - and what locale?

 

Posted : 05/02/2020 12:32 am
ceclark1
(@ceclark1)
Active Member
Topic starter answered:
RE: Unable to install software

@robert-rmm200

I tried downloading a fresh copy...same result.  I also tried downloading an older version...same result.

Windows is English - USA

Posted : 05/02/2020 12:35 am
ceclark1
(@ceclark1)
Active Member
Topic starter answered:
RE: Unable to install software

I downloaded PRUSA214.exe.

It installed no problem. 

I tried to update to the latest driver...same problem described in original post.

Posted : 05/02/2020 1:03 am
rmm200
(@rmm200)
Noble Member
RE: Unable to install software

Lacking any similar cases to look at, I think your fastest solution will be to talk to Support.

Click on EShop above, log in, and shortly a Chat button will appear. Click it.

And maybe look at your Windows Event log. 

 

Posted : 05/02/2020 1:21 am
ceclark1
(@ceclark1)
Active Member
Topic starter answered:
RE: Unable to install software

@robert-rmm200

Thank you!

Posted : 05/02/2020 1:34 am
rmm200
(@rmm200)
Noble Member
RE: Unable to install software

If you do talk to support - let us know what they say.

If 2.2.9 has definite problems on some systems - we need to know why.

Posted : 05/02/2020 4:58 am
ceclark1
(@ceclark1)
Active Member
Topic starter answered:
RE: Unable to install software

It turned out to be some antivirus software I had inadvertently installed while downloading another unrelated update last week.  

Always read the fine print and uncheck the boxes on software you don't want!  🙄 

Posted : 06/02/2020 8:14 pm
rmm200
(@rmm200)
Noble Member
RE: Unable to install software

Especially be careful of Avast:

https://www.cnet.com/news/antivirus-firm-avast-is-reportedly-selling-users-web-browsing-data/

Things you get for free sometime have a hidden cost higher than you are willing to pay.

Posted : 06/02/2020 10:45 pm
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