MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?  

Re: MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?

you should be logged in at one of the prusa store pages look for your nam in the upper right corner of the page... I found it helped if I went to my orders page and copied the invoice number for my kit first then back to the store page and started a chat lower right corner and pasted my invoice number in starting the chat... this seems to speed up the response from the tech support folks.

Re: MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?

...flipping the switch does nothing, the 3x fuses in the BOX are OK… simply DEAD.

Did you check the fuse in the power supply switch? You'll see it marked there and it should come out easily with the help of a flathead screwdriver.

Re: MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?

Yes, Prusa support instructed me to check the PSU's fuse and it was blown. Replaced with a new one and it is still dead. Was informed by customer support they will send a replacement PSU.
Wish this could resolve fast being the least expense for both sides, but it seems a new PSU is the only option.
Rgds to all

Re: MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?

Yes, Prusa support instructed me to check the PSU's fuse and it was blown. Replaced with a new one and it is still dead. Was informed by customer support they will send a replacement PSU.
Wish this could resolve fast being the least expense for both sides, but it seems a new PSU is the only option.
Rgds to all

How did your situation resolve? Did the new power supply work well? The same thing happened to me, I am waiting on the replacement, but I am worried it will just die again shortly.

Re: MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?

I had the same issue and I am waiting for my power supply to ship.