MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?
 
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MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?  

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Antony
(@antony-3)
New Member
MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?

Dear All,
My MK3 after ~10 successful and almost perfect prints (was definitely smiling side to side) simply stopped 80% through a PETG print… flipping the switch does nothing, the 3x fuses in the BOX are OK… simply DEAD. (Yes I did check and the wall power outlet is “live”).
And when I went after the lightning fast 24/7 live chat support I found none.
Am I missing something or did I just get fooled?
Thanks

Posted : 06/11/2018 4:15 pm
Mustrum Ridcully
(@mustrum-ridcully-2)
Honorable Member
Re: MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?

you should be logged in at one of the prusa store pages look for your nam in the upper right corner of the page... I found it helped if I went to my orders page and copied the invoice number for my kit first then back to the store page and started a chat lower right corner and pasted my invoice number in starting the chat... this seems to speed up the response from the tech support folks.

Posted : 06/11/2018 5:40 pm
richard.l
(@richard-l)
Member Moderator
Re: MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?

...flipping the switch does nothing, the 3x fuses in the BOX are OK… simply DEAD.

Did you check the fuse in the power supply switch? You'll see it marked there and it should come out easily with the help of a flathead screwdriver.

Posted : 07/11/2018 7:42 pm
Antony
(@antony-3)
New Member
Topic starter answered:
Re: MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?

Yes, Prusa support instructed me to check the PSU's fuse and it was blown. Replaced with a new one and it is still dead. Was informed by customer support they will send a replacement PSU.
Wish this could resolve fast being the least expense for both sides, but it seems a new PSU is the only option.
Rgds to all

Posted : 10/11/2018 5:52 am
Supernova
(@supernova)
Active Member
Re: MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?


Yes, Prusa support instructed me to check the PSU's fuse and it was blown. Replaced with a new one and it is still dead. Was informed by customer support they will send a replacement PSU.
Wish this could resolve fast being the least expense for both sides, but it seems a new PSU is the only option.
Rgds to all

How did your situation resolve? Did the new power supply work well? The same thing happened to me, I am waiting on the replacement, but I am worried it will just die again shortly.

Posted : 18/12/2018 4:18 am
cwbullet
(@cwbullet)
Member
Re: MK3 Simply does not turn on anymore and where is the lighning fast 24/7 live chat?

I had the same issue and I am waiting for my power supply to ship.

--------------------
Chuck H
3D Printer Review Blog

Posted : 18/12/2018 12:28 pm
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