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3.10.1 firmware broken  

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Jay
 Jay
(@jay-7)
Active Member
3.10.1 firmware broken

This version seems to be broken. After upgrading it appears fine but the control knob on the printer does nothing. Flashed the 3.9 version and the printer works correctly.

Napsal : 08/01/2022 11:13 pm
jsw
 jsw
(@jsw)
Famed Member
RE: 3.10.1 firmware broken

Are you VERY sure that you had the EXACT FW version for your specific version of the printer?

Napsal : 08/01/2022 11:15 pm
Jay
 Jay
(@jay-7)
Active Member
Topic starter answered:
RE: 3.10.1 firmware broken

I downloaded 3.10.1 from here:

https://help.prusa3d.com/en/downloads/mk3s-2/firmware

I then got 3.9.3 from the same page and it's printing normally now.

On the previous page MK3S+ shows first, then far down the page is a separate section for MK3S. I have a first  generation MK3,  upgraded using a MK3s using the prusa kit. No addons or changes. Should I assume the MK3S and MK3S+ are different enough to need different firmware?

 

Napsal : 08/01/2022 11:27 pm
ssill2
(@ssill2)
Noble Member
RE: 3.10.1 firmware broken

I Agree with @jsw,  I just flashed this to my two MK3S+ printers the either day with no issues.  I'd check you flashed the corrected file for the model printer you have.  the names are similar so it's an easy mistake to make.

Posted by: @jsw

Are you VERY sure that you had the EXACT FW version for your specific version of the printer?

 

Napsal : 08/01/2022 11:28 pm
ssill2
(@ssill2)
Noble Member
RE: 3.10.1 firmware broken

Assuming you have an MK3S+  the file name from that should be
prusa3d_fw_MK3S_MK3S+_3_10_1_4697.hex

 

 

Posted by: @jay-7

I downloaded 3.10.1 from here:

https://help.prusa3d.com/en/downloads/mk3s-2/firmware

I then got 3.9.3 from the same page and it's printing normally now.

On the previous page MK3S+ shows first, then far down the page is a separate section for MK3S. I have a first  generation MK3,  upgraded using a MK3s using the prusa kit. No addons or changes. Should I assume the MK3S and MK3S+ are different enough to need different firmware?

 

 

Napsal : 08/01/2022 11:31 pm
Jay
 Jay
(@jay-7)
Active Member
Topic starter answered:
RE: 3.10.1 firmware broken

It is. It updated, verified, and rebooted. The control knob did nothing. I waited several minutes with no activity. I powered the unit off. It started again as normal but was still unresponsive. I redid the same procedure with "prusa3d_fw_MK3S_3_9_3_3556.hex" and it's now running a print.

Napsal : 08/01/2022 11:37 pm
ssill2
(@ssill2)
Noble Member
RE: 3.10.1 firmware broken

I'm not sure then.  I've never seen that behavior before.  Can you try going to 3.10.0.  I was running that for months before upgrading to 3.10.1

Napsal : 08/01/2022 11:42 pm
Karl Armstrong
(@karl-armstrong)
New Member
RE: 3.10.1 firmware broken

I have the same issue. Started with firmware, 3.10, which I ended up skipping. Same behavior now. Works fine with 3.9.2.

Napsal : 08/01/2022 11:51 pm
Jay se líbí
ssill2
(@ssill2)
Noble Member
RE: 3.10.1 firmware broken

Different version of board?

Posted by: @karl-armstrong

I have the same issue. Started with firmware, 3.10, which I ended up skipping. Same behavior now. Works fine with 3.9.2.

 

Napsal : 09/01/2022 1:42 am
Karl Armstrong
(@karl-armstrong)
New Member
RE: 3.10.1 firmware broken

It's a factory original i3 MK3S. Not sure how that compares to MK3 upgrade.

Not really sure where to get board information. Support menu reports EINSy_10a, E3Dv6full, Nov 10 2020

Napsal : 09/01/2022 1:59 am
ssill2
(@ssill2)
Noble Member
RE: 3.10.1 firmware broken

Might be worth contacting support 

Napsal : 09/01/2022 2:02 am
Jay
 Jay
(@jay-7)
Active Member
Topic starter answered:
RE: 3.10.1 firmware broken

Looked all over the web site. No links lead to tech support. 🙁

 

Posted by: @ssill2

Might be worth contacting support 

 

Napsal : 09/01/2022 2:23 am
ssill2
(@ssill2)
Noble Member
RE: 3.10.1 firmware broken

Should be able to email support [email protected]

Napsal : 09/01/2022 2:40 am
Diem
 Diem
(@diem)
Illustrious Member

For support: Log into your Eshop account, navigate to support (Help) and live chat is at bottom right in most browsers. If not you may need to disable your ad-blocker temporarily.

Cheerio,

Napsal : 09/01/2022 7:32 am
ssill2 se líbí
GroenieDieDraak
(@groeniediedraak)
Active Member
RE: 3.10.1 firmware broken

When I flashed the 3.10.1 on my MK3S, both the cooling fans started spinning at maximum rpms. I did not want to do anything as the flash process already started. I just held the printer down to stop it from flying out of the enclosure 😎 

After the flash completed, the fans stopped and everything worked as normal.

Napsal : 11/01/2022 7:03 pm
ssill2
(@ssill2)
Noble Member
RE: 3.10.1 firmware broken

I think this happened to me during the verify step but after that completed everything went to normal.   An update from the OP?   I'm curious if support was able help you out.

Napsal : 11/01/2022 7:06 pm
Jay
 Jay
(@jay-7)
Active Member
Topic starter answered:
RE: 3.10.1 firmware broken

When I flashed the printer said it was updating, then verifying, then it said it had successfully updated. The printer returned to the main screen and was unresponsive after. I waited several minutes and nothing changed. I powered it off and when started again it remained unresponsive.

I resolved all my issues by down grading to version 3.9.3. I reported it to Prusa for the attention of the devs. It seems like it was not sufficiently tested with old hardware.

 

Napsal : 11/01/2022 7:23 pm
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