MakerGeeks Apology Email. Too Little Too Late  

Re: MakerGeeks Apology Email. Too Little Too Late

I"ll continue to support Maker Geeks because I love their Raptor PLA. It's critical that I continue to get it for my small business. Over the last couple of years I've learned to order well in advance as my inventory runs low. Joshua has always come through and worked to make things right.
For a small business too much success can kill you as easily as too little. I hope he works out his current issues and continues on. Prusa had their PayPal fiasco which was beyond their control too. Little companies with big growing pains.
You can't grow and improve without making mistakes. Their are times when any business owner would love to throw in the towel and give up when the poop hits the fan. Joshua has offered to make this right for his customers. People of lesser character would walk away.
I enjoy supporting the small guy and the fact he's a U.S. manufacturer makes it all the more important to me.
Gary

Re: MakerGeeks Apology Email. Too Little Too Late

I"ll continue to support Maker Geeks because I love their Raptor PLA. It's critical that I continue to get it for my small business. Over the last couple of years I've learned to order well in advance as my inventory runs low. Joshua has always come through and worked to make things right.
For a small business too much success can kill you as easily as too little. I hope he works out his current issues and continues on. Prusa had their PayPal fiasco which was beyond their control too. Little companies with big growing pains.
You can't grow and improve without making mistakes. Their are times when any business owner would love to throw in the towel and give up when the poop hits the fan. Joshua has offered to make this right for his customers. People of lesser character would walk away.
I enjoy supporting the small guy and the fact he's a U.S. manufacturer makes it all the more important to me.
Gary

I generally agree, but have found the Raptor seems to embrittle as it ages, at least a lot of my earlier parts are cracking and failing as they age. In any case Makergeeks did me wrong over the Black Friday sale, I purchased a bunch of filament with the intent of using it for a high school Christmas basket and was di$%3d around with deliveries until it was too late to look elsewhere. Then was promptly told I'd get a refund, that I didn't ask for or want, when I inquired about an updated delivery schedule. I let it go but was still angered. Two weeks later, early Jan, I checked my credit card account, and still hadn't received a refund, I inquired again and was told they could ship the order that day. I agreed and got the order but will be hard pressed to order from them again.

My next attempt at a small manufacturer will be fusion filaments, https://fusionfilaments.com/collections/htpla-filament-1

I believe their HTPLA+ to be similar to Raptor and feel that maybe it's time to give someone else a chance while MG gets their act together.

Re: MakerGeeks Apology Email. Too Little Too Late

I gave up on Makergeeks recently. I love their regular PLA and PETG. The colors are really nice and the print results are not superior but good. The price is competitive.
But in the last two years I had always to talk to support in order to get my already paid filament. And it took always at least 4 weeks to get even simple orders processed. There was no fraud, I got always what I paid for but it's always a pain.

I understand it's a small business but the fact that they are offering something on their web shop what they don't have in stock and sometimes can't even delivery in 3 month is kind of no-go. I don't like their business model. Let the people buy anything and produce whatever was bought most first results in a long waiting times for most of the orders and partial deliveries. At the end it's chaos and people are just complaining.

Two years grace period should be enough. They promised already twice to change their shop and every purchase after the promise was the same experience.

Re: MakerGeeks Apology Email. Too Little Too Late

But in the last two years I had always to talk to support in order to get my already paid filament. And it took always at least 4 weeks to get even simple orders processed. There was no fraud, I got always what I paid for but it's always a pain.

While not wishing to start a ****storm, do you not see the irony here?

Re: MakerGeeks Apology Email. Too Little Too Late

IOver the last couple of years I've learned to order well in advance as my inventory runs low. Joshua has always come through and worked to make things right.
Joshua has offered to make this right for his customers. People of lesser character would walk away.
I enjoy supporting the small guy and the fact he's a U.S. manufacturer makes it all the more important to me.
Gary

I have to respectfully disagree. I don't want to say MakerGeeks is fraud and running a scam but they are pretty close to that. They knowingly sell filament they don't have in stock and will not have in stock any time soon. If your happy with them I say keep using them. For me I am still looking for a good USA filament maker at a reasonable price.

Re: MakerGeeks Apology Email. Too Little Too Late

A lot of folks complain about MatterGeeks. Where there is smoke.....

Re: MakerGeeks Apology Email. Too Little Too Late

But in the last two years I had always to talk to support in order to get my already paid filament. And it took always at least 4 weeks to get even simple orders processed. There was no fraud, I got always what I paid for but it's always a pain.

While not wishing to start a ****storm, do you not see the irony here?

I was thinking the same thing but decided not to say anything because I couldn’t find a polite way to say it.

Still waiting on my textured sheet.....

Re: MakerGeeks Apology Email. Too Little Too Late

More than two months now for mk2-3 upgrade ...

Re: MakerGeeks Apology Email. Too Little Too Late

[...] I have to respectfully disagree. I don't want to say MakerGeeks is fraud and running a scam but they are pretty close to that. They knowingly sell filament they don't have in stock and will not have in stock any time soon. If your happy with them I say keep using them. I tried MakerGeeks a few times, and was always disappointed. When I'd make queries, I'd get the personable email explaining delays, but time would pass and nothing until I queried again. I sent an email asking for a refund and was told I'd get it. Gave them another chance at Christmas and same results.

It wouldn't be so bad if they'd been forthright about the problem. For all their faults and screwups, Prusa has always kept updates up front and visible. They never acted like they'd shipped anything when they hadn't. The didn't hold 40% off sales on items they clearly didn't have on hand. More importantly, my accounts never suddenly stopped working. If MG had done the same, I'd still be willing to wait and give them a chance.

I finally sent MG an email stating that I was still receiving their emails while my accounts to their site had been disabled, so it was clear their internal system was working. Attempts at password recovery for my 2 accounts failed claiming no such account existed. I demanded that they issue refunds for all undelivered orders or I'd report the charges as fraud. Within 24 hours, my card was refunded roughly $65, including an order I'd completely forgotten about. Their internal systems are fine. The disabling of user accounts was clearly deliberate. If they are not running a scam, they're doing a very convincing imitation of one.

I'd love to see them straighten things out and bounce back as a dependable and reputable company, but they wore out my patience.

Re: MakerGeeks Apology Email. Too Little Too Late

They had a $17,000 judgement enforced on them from one of their suppliers and their website is still gone. I would say you should get your money back if you can.

Re: MakerGeeks Apology Email. Too Little Too Late

One user on Reddit is claiming that their credit card claim against MG has been reversed, with MG countering that the charge was for digital downloads. The poster is out something like $160 over this.

Re: MakerGeeks Apology Email. Too Little Too Late

One user on Reddit is claiming that their credit card claim against MG has been reversed, with MG countering that the charge was for digital downloads. The poster is out something like $160 over this.

Sounds like they're going to have to take MG to small claims court to get their money back. Probably wouldn't hurt to file a claim with the states Attorney General.

Re: MakerGeeks Apology Email. Too Little Too Late

One user on Reddit is claiming that their credit card claim against MG has been reversed, with MG countering that the charge was for digital downloads. The poster is out something like $160 over this.

I will have to check my charge backs. I had my credit card company reverse the charges in January and it took about 2 weeks before they finalized it. I didn't know they could come back later and try to reverse it again?

Re: MakerGeeks Apology Email. Too Little Too Late

I suggest reading this thread on Reddit for info on filing a complaint formally. It's working for some folks, at least for now. If you subscribe to their "monthly" box, pay careful attention to your statements after canceling.

Here's the thread on the chargeback. It was for $90.

Re: MakerGeeks Apology Email. Too Little Too Late

I suggest reading this thread on Reddit for info on filing a complaint formally. It's working for some folks, at least for now. If you subscribe to their "monthly" box, pay careful attention to your statements after canceling.

Here's the thread on the chargeback. It was for $90.

Funny that he did that. One of the Geek boxes I bought they sent out Gift Certificates instead of filament and if you went to use the gift certificate you could not get any filament. He can prove you downloaded the gift certificate.
I just wished I had charged back more now because I would order filament and not get what I had ordered and then I would ask what they had on hand and settle for something else. When I bought 4 rolls of ABS only to have them tell me they had "NO" ABS at all and did not even have resin to make it was when it dawned on me they were running a complete bait and switch. Why would you even sell something that you did not even have and were not going to make.

Re: MakerGeeks Apology Email. Too Little Too Late

As a newbie to the 3D Printing world, I found MakerGeeks last fall, and when an opportunity came about for a project that called for blue and green PET-G, I decided to give them a try (since most other sources only had "transparent" PET-G in those colors, as well as the fact I preferred something made in USA vs. China). I placed an order with them and they were quick to bill my Discover Card for the filament. After several weeks, I sent an inquiry to the e-mail address and got a "it should be shipping next week" response.

After 8 weeks and no shipping information (and deadlines for the project approaching) I inquired again and got a similar "it should be shipping soon" response. At that point I started doing some digging and found they unsatisfactory record with the Better Business Bureau, and many other forums of complaints. I immediately told them to cancel the order, then contacted Discover to reverse the charge. I also unsubscribed from their mailing list that was almost daily offering promotions for additional purchases (but kept the spam-trap e-mail account open just in case they tried to contact me). Discover removed all charges from my account, and the time for them to dispute has now passed, so I considered the matter closed. (I ended up finding some China-made PET-G that would work for the project)

Then I got the aforementioned e-mail, which to me sounds like desperation and a general excuse to "please buy from us, we can't deliver yet but we need the money advanced to restart operations" or they will likely go under. In the end, I have no interest in ever doing business with them again.

It is always sad to see businesses fail, but this, like many others is "self-inflicted".