Just got a tracking number for "Heatbed steel sheet TXT"  

Re: Just got a tracking number for "Heatbed steel sheet TXT"

[...] I ordered the MK3 and received it awhile ago but due to a lot of things have not been able to get much use on it. I finally got around to following up as to why I received the wrong sheet and got a reply back saying I should have known since an announcement was made and I was to respond back if I still wanted the textured sheet... It sounds like they're still giving you a chance to get on the list. Did you respond back accordingly?

So I went back and checked my email and I cannot find any such announcement! Was this sent out to other people?? Now according to support it was posted on Josef Prusa's blog, WTF, why was it not emailed out??!!? So I guess my question now is why are some people getting them free, others are told to wait till Aug and they can buy them, then current buyers are getting them first? I cannot find the blog post that explains all this.
As I recall, there were updates on the shipping status on our account on the Prusa web site.

Re: Just got a tracking number for "Heatbed steel sheet TXT"

Hi all, New here. I ordered the MK3 and received it awhile ago but due to a lot of things have not been able to get much use on it. I finally got around to following up as to why I received the wrong sheet and got a reply back saying I should have known since an announcement was made and I was to respond back if I still wanted the textured sheet... So I went back and checked my email and I cannot find any such announcement! Was this sent out to other people?? Now according to support it was posted on Josef Prusa's blog, WTF, why was it not emailed out??!!? So I guess my question now is why are some people getting them free, others are told to wait till Aug and they can buy them, then current buyers are getting them first? I cannot find the blog post that explains all this.

Orders were originally promised with a textured powder coated sheet. They had manufacturing issues, and instead had to send out smooth PEI sticker sheets. They gave users two options: wait for the powder coated sheet to be ready or get a sticker sheet now and get a voucher for a cheap powder coated sheet later.

Those that opted to wait eventually got shipped a sticker sheet, because they didn't know when the powder coated sheets would be ready (major supplier issues). This was sometime in March or April, I think. Orders started shipping in November. The people that opted to wait for the powder coated sheet but got sent printers with sticker sheets anyway are being sent the powder coated sheets right now, free of charge. I assume this is sort of an apology for delaying their orders only to get the sticker sheet anyway. Those that chose the sticker sheet will be getting a voucher added to their account that will make the powder coated sheet $15 (I think) and also provide free shipping. It isn't such a bad deal, considering you will now have two build sheets for only $15 instead of the usual price plus shipping.

Re: Just got a tracking number for "Heatbed steel sheet TXT"

Ok. When I ordered it said the sheets would be available before the delivery time. I placed the order and watched the delivery estimation on the order page until they removed it... Then my order showed up. Never got anything asking for any decisions. So I guess they are placing blame on me since I was not active on this forum or on his blog. Still how hard would it have been for them to send an email?! Had they just informed me of their actions I would have been totally cool instead of feeling ripped off and having to then figure out why.

Re: Just got a tracking number for "Heatbed steel sheet TXT"

Saw a post on Reddit where a week 9 order just got their notification that they were getting their powder coated sheet. I ordered my printer on week 43 when everyone was expected to get a powder coated sheet. It wasn't until the very beginning of December when the delay was communicated along with the voucher program.

A follow-up article was later released saying that the powder coated sheets were expected to ship in late January. I didn't delay because my order was expected to ship in late January. When I got my printer I eagerly dug into the box and was miffed to find a stickered PEI sheet. I'm even more miffed to see that people who ordered months after me are getting their powder coated sheets before me.

The queue should go from the very beginning to the end.

Edit: Started a support chat and I politely asked how their shipping logic is working and I got ignored for 45 minutes with no response. I understand support is always overwhelmed and the last thing they want to deal with is answering a question regarding their powder coated sheet shipping logic.

Edit 2: after waiting more than 45 minutes I finally got a response. They said they'll look at their ordering system and see where I fall. They'll send a follow up email.

Re: Just got a tracking number for "Heatbed steel sheet TXT"

I ordered my MK3 kit in Oct. In Feb. I received a pre-shipmet info, so I connected to their website, and I was given the possibility to further delay my order waiting for the steel sheet TXT contacting the customer service or keep silent, accepting a voucher. I opted for the steel sheet and anyhow after one more month, Prusa was shipping it with smooth PEI , due to the fact they already burned fingers two times giving wrong dates and couldn't do any sensate time estimate . To compesate my additional waiting they promised me a free TXT sheet when it will ever become available. Today I received mine, without any notification.

So, no e-mail advice, it was only "positive action from the customer" checking on the website, so I had my possibility to decide how to manage the issue.

Re: Just got a tracking number for "Heatbed steel sheet TXT"

I seem to recall getting a few emails about the textured sheet vs sticker sheet. Maybe that's because I signed up for the blog when I ordered the printer?