Sending of broken parts （Under assembly）
Hello. Please let me know because I really want to solve this problem and complete the printer. I could not attach the nut to the x-carriage-back, so I had to screw it in and the nut and screw stuck. I chatted with them about the parts （I already sent the photo of the broken parts) and they said they are under warranty and I am waiting for the parts. I was told by the chat rep that the email from the transporter would show that it was sent. How long should I wait? It has already been 10 days, and I live in Japan , so I think the cost of sending it would be too expensive. Was the assembly determined to have been improperly performed? Should I still buy parts from the Prusa e-shop?
RE: Sending of broken parts （Under assembly）
Ideally Prusa should have arranged the replacement for you, and ten days is a long time...
As a quicker option, I would consider asking if there is someone near you who could do the honour of printing a part for you.
the world map shows quite a few Prusa Printers in Japan.
https://world.prusa3d.com/
I have done that for people in the UK.
other options may be a local makerspace, or hackerspace. or perhaps a library. I believe some library's do 3D prints.
regards Joan
I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK
RE: Sending of broken parts （Under assembly）
Thanks a lot for your answer. I don't know if it can be made of the same material as the original, but one solution is to make a copy with a Prusa printer in my area.
RE: Sending of broken parts （Under assembly）
A chat representative contacted me. They explained that they were late in sending the parts due to the high volume of requests. Anyway, I was relieved when the parts were sent. 😊 Thank you very much, Joan.
RE: Sending of broken parts （Under assembly）
I am pleased that you got a result,
Happy Printing!
regards Joan
I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK