Brand new I3MK3 printer, tthe filament from the manufacturers test print will not unload.  

RE: Brand new I3MK3 printer, tthe filament from the manufacturers test print will not unload.

Support have been very helpful so far.

Instructions given on how to open the bit at the side, unfortunately it seems the blockage is in the little pipe just below the silver gears the filament feeds into.

I've tried the instructions on the website about heating it up and trying to push it through the hot-end (which I believe to be the little brass bit), so far no progress.

Bit of a loss now.

RE: Brand new I3MK3 printer, tthe filament from the manufacturers test print will not unload.

Have u got a kit or assembled printer?

RE: Brand new I3MK3 printer, tthe filament from the manufacturers test print will not unload.

this will have a couple parts to is one is this the first time you are loading filament into the printer?

if so there can be a couple of issues, first one you did not cut a sharp edge on the filament before loading it.

the second is the gear mech is not lined up with the down hole into the hot-end.... check both of these... to see if it is that....

after that i had an issue where it over feeds and breaks off right below the gear.... if that happens you might get luck with preheating system and using a peak to remove move the broke piece... but, be very careful to not damage down tub in doing so.