Notifications
Clear all

Refund on XL deposit ??  

  RSS
BigAlKY
(@bigalky)
Trusted Member
Refund on XL deposit ??

As many others, I placed a deposit on a XL when it was first announced.  So now the whole XL project is delayed.  I as of today and few chats I was told the process could take another few days or months as told tp me by Robert in chat today.  My deposit was placed thru PayPal.  All I want is to place a new order for another MK3s and use that deposit $$$ toward my new purchase. I was told I CANT DO THAT.  

So Prusa has my $$$ for 9 months and I can't even order a new MK3s with that deposit??  It is not the money involved, but the principle of it. I wanted to gift this to a friend with all the filament that will come with it

As the TV show "What would you do?"

 

 

Posted : 01/09/2022 2:01 pm
Thejiral
(@thejiral)
Noble Member
RE: Refund on XL deposit ??

Just ask the deposit to be cancelled and refunded and buy an Mk3s separately. What's the big deal?

Shifting some deposit to some purpose it was never intended for might not be so easy for a company. Why make things unnecessarily complicated?

Or are you saying you want to have your deposit (and remain on the waiting list) and spending it, too? All at the same time. 

Mk3s MMU2s, Voron 0.1, Voron 2.4

Posted : 01/09/2022 2:07 pm
fuchsr and Razor liked
BigAlKY
(@bigalky)
Trusted Member
Topic starter answered:
RE: Refund on XL deposit ??

LOL. That is the problem.  Order is cancelled and the refund can take weeks or months to get.  I dont want the $$$ back and just apply it to the new order and it CANT NOT BE DONE

Posted : 01/09/2022 2:19 pm
Razor
(@razor)
Estimable Member
RE: Refund on XL deposit ??

 

Posted by: @bigalky

LOL. That is the problem.  Order is cancelled and the refund can take weeks or months to get.  I dont want the $$$ back and just apply it to the new order and it CANT NOT BE DONE

I can see a refund taking a few days, but a few weeks? I can’t imagine two weeks at the most, and definitely not months. While I doubt this is the case here but sometimes accounts payable work on a two week cycle. I kept my spot with the XL deposit and purchased a MK3 just the other day.

Mini+MK3S+XL 5 Tool

Posted : 01/09/2022 4:41 pm
BigAlKY
(@bigalky)
Trusted Member
Topic starter answered:
RE: Refund on XL deposit ??

I paid thru PayPal, so I do not know who is at fault here? But almost  a month now?  After seeing the XL at the show it Goshen. IN, it was not ready for use at the time?

Posted : 01/09/2022 10:53 pm
BigAlKY
(@bigalky)
Trusted Member
Topic starter answered:
RE: Refund on XL deposit ??

:):  It is all done.  Refund back to my PayPal account:):).  I I will now order a new MK3s) 

Thank you all for your advice:):)

Posted : 02/09/2022 1:54 pm
Marcos
(@marcos-2)
Active Member
RE: Refund on XL deposit ??

I canceled my preorder due to the new policies in my country (I can't import stuff above $1000). I've been waiting for a refund from PayPal for a week now (they told me it may take about two weeks). I would prefer a voucher instead, to be used on the next Black Friday, but it wasn't possible. I don't understand why these silly policies are due, they used to be more flexible. I hope Josef didn't invest my money in FTX crypto hahahaha

Posted : 16/11/2022 1:42 pm
Christian
(@christian-13)
Member
RE: Refund on XL deposit ??, update ?

I'm still waiting for the payout, I paid via paypal and canceled in February 2023, so far only email communication and no money received, who else is like that?, probably josef prusa had a nice day with mine money 🙂

Posted : 13/05/2023 10:55 am
iftibashir
(@iftibashir)
Honorable Member
RE: Refund on XL deposit ??

If you paid via PayPal you can just start an item not received dispute via PayPal itself........

ORIGINAL PRUSA MK4 KIT - Full step-by-step video assembly guide!

>ORIGINAL PRUSA MINI+ Full video assembly guide!

Posted : 15/05/2023 9:05 am
Share: