Diagnostic Tool
I know this would be a huge undertaking, but I think it would save time among the Prusa techs.
At the moment, troubleshooting printer issues involves reading through the troubleshooting guides, sifting for related topics within the forum and searching the internet for similar issues and hopefully finding a solution. It can take hours or sometimes days if it’s complex. If it can’t be resolved, I’ve found waiting for 30 minutes for a live chat to be the most helpful, but there have been times the 30 minute wait was close to 2 hours and sometimes the Live chat is down. Email takes 4-5 days.
Using Prusa Connect, there should be an option to enter symptoms the printer is having and then it would scan the 3D printer as well as well as pull from a full library of possible issues from most to least likely. Connect could then either give instructions from the screen/app or from the printer’s LED screen. The user could toggle off checks already completed to narrow it down. Meanwhile, the scan would work like any other diagnostic tool looking for a history of errors and the like. If it’s a known bug, it would say so. If not, it could report it.
I’m thinking it could also utilize an AI internet thing that combs through relevant forums and makes suggestions from that (some users report X and fixed the problem by doing Y).
Speaking of AI, I think there could be a diagnostic tool that runs in the background, if selected, to keep tabs on the health of the printer. Maybe it could even use a camera to see the results of the current print and make suggestions improvements.
Yes, it’s all super complicated.
If not the above, I think having more techs in hand could solve the problem.