Anyone having issues with getting their MK4 upgrade kit?
 
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GeneMpls
(@genempls)
Eminent Member
Anyone having issues with getting their MK4 upgrade kit?

I ordered two in Sept and my daughter in Texas got hers according to the schedule. I have inquired twice about mine and have gotten zilch. I love the printer but if it can be improved... Gene

Posted : 18/10/2024 4:11 pm
C H
 C H
(@c-h)
New Member
RE: Anyone having issues with getting their MK4 upgrade kit?

Did you look up the delivery status?
Here you can see the overall status: https://help.prusa3d.com/article/shipping-information_2297
It says that orders placed in September will be delivered end of October until mid of November.
An if you logon to your Prusa3D account, you should see your outstanding orders here: https://www.prusa3d.com/account/orders/
If the order is shipped, there is a tracking number and you can check where it is.

I just got mine yesterday, 7 weeks after ordering... Not the first time that the backlog is so long at Prusa.

Posted : 18/10/2024 9:07 pm
iftibashir
(@iftibashir)
Honorable Member
RE:

You may want to have a read here : https://forum.prusa3d.com/forum/english-forum-original-prusa-i3-mk4s-general-discussion-announcements-and-releases/14-weeks-for-mk4-to-mk4s-feels-like-an-insult-to-the-people-who-put-their-trust-in-mk4-mk4s-in-stock-and-mk4s-kit-in-stock

Although hopefully the wait time has decreased by now. Hope it turns up soon - can be frustrating waiting without any further info!

Click here for Original Prusa VIDEO BUILD GUIDES

--> MK4 - MK4S - MINI+ - Accelerometer Guide <--

Posted : 19/10/2024 11:44 am
GeneMpls
(@genempls)
Eminent Member
Topic starter answered:
RE: Anyone having issues with getting their MK4 upgrade kit?

I am happy that they are still shipping and unlike the dipsh!t in the other post am not having a spazz attack about it. Prusa and their operation is 1st rate. Just wondering if I should start researching sourcing the components separately. I tried their online chat yesterday but it was Friday here so there may have been a time zone issue. Thanks Gene

Posted : 19/10/2024 1:59 pm
GeneMpls
(@genempls)
Eminent Member
Topic starter answered:
RE: Anyone having issues with getting their MK4 upgrade kit?

I got a reply from Customer Support-

Hello,we are sorry for the additional delay. Unfortunately, the MK4s upgrades' production had some issues, but we are back on track and your order should be shipped soon

My reply- Thank you, DELETED.    I am really looking forward to making this wonderful printer even better, Gene

Posted : 19/10/2024 4:49 pm
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