RE:
They probably got more orders then they had inventory. Thus they need to produce more upgrade kits.
They are not going to start taking printer kits and assembled printers apart to ship your order.
Plus unless your printer is broken you can still print.
I say have patience. They'll make good.
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
Is there anything keeping you guys from cancelling your orders and placing them later when the anxiety clearly caused by a time gap between ordering and receiving has been reduced?
No there isn't. And it is what people should do. There is no way its right for them to charge my card under the statement they are going to ship my order on the 9th. Then sit on that money for 3 months. If I wanted to fund a Kickstarter, I'd go fund a Kickstarter. They should not be taking money before they are shipping product unless its clearly spelled out.
As others have said, if you had ordered when the MK4->MK4S upgrade kits were announced on 2023-08-12, you would be getting your upgrade kit about now. I didn't get around to pulling the trigger until 2023-08-20 and according to the shipping schedule (as of today) I shouldn't expect my kit to start shipping until at least Nov 4
It wouldn't be a problem if that shipping schedule (or even a hint of one) had been published or customers made aware of it prior to placing their order.
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
There is no way its right for them to charge my card under the statement they are going to ship my order on the 9th. Then sit on that money for 3 months. If I wanted to fund a Kickstarter, I'd go fund a Kickstarter.
I am generally on the side of Prusa here... Let's face it, this is a *minor* upgrade, so it isn't like "life or death" if it isn't delivered right away. And this is pretty typical for all their new releases: The first "batch" of orders go out on the release date, and the rest get backlogged. That's a condition I am willing to accept for what I perceive as other benefits of buying Prusa.
But having said all that... I have to agree with @thatoneguy in that Prusa should not be taking funds months ahead of their ability to ship a minor upgrade kit. Maybe that's needed for a major new printer release, but certainly not for a minor upgrade like this. It is customary to charge at time of shipment, not when the order is taken, and I would encourage Prusa to embrace that model of modern online commerce.
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
In a surprising turn of events, my kit showed up today, instead of Wednesday as FedEx had originally scheduled. The PC-CF parts are many, and they are really nicely printed. They even include a Y axis belt clamp and tensioner, I assume since it's close to the print bed. All of the idler arm, filament path parts are included as well, and look perfect. I had reprinted those early on when a spool of PETG was getting twisted during print jobs. These new parts in PC-CF look at least as good as the ones I printed at .15 structural.
I'll be hoping to work on it this weekend. I wanted to start right away but my son needed the printer for a small model he whipped up this afternoon, so the upgrade can wait.
-J
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
I understand that such a minor update has a much lower priority in sales than the sale of new devices and kits!
But the point is:
1.) At the time of the order, the delivery time was still given as "from 09.09.24", although PRUSA must have known at the time that there would be a significant delay until the beginning of October. But the customer was not notified of the delay.
2.) At the time of the order, the purchase price was charged directly. If a delivery delay was already expected, the purchase price should not have been charged until the time of dispatch.
At least that is how I imagine fair treatment of customers.
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
I ordered the same day you did. I agree with other posters that there is a lot that Prusa does, like these upgrades at very reasonable prices and not obsolescing our printers, which is best in class. Still, I should not have been told a shipping date with such confidence, only to find out it had been changed to 14 weeks later, not because I received an apologetic note from Prusa, but because I found a post in the forum.
In many ways, Prusa is a world-class company, but this is nowhere close.
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
I feel your pain - takes me back to when the MK4 was released and shipping times kept slipping without any notice!
--> MK4 - MK4S - MINI+ - Accelerometer Guide - BambuLab A1 Combo <--
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
By time you receive the S upgrade, you can turn around and order the + upgrades. Kind of expected this after seeing how the Mk4 kits rolled out a year ago.
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
Did you look today at the shipping information ?
the delivery delay for the MK4S Upgrade kit has been drastically reduced, from Oct 28. to Sep 23. Apparently PRUSA has heard our calls... !
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
What day is your order? Mine is from Day 20 and continues the same . November.
Good to know dates are moving for some cases. Thanks!
Did you look today at the shipping information ?
the delivery delay for the MK4S Upgrade kit has been drastically reduced, from Oct 28. to Sep 23. Apparently PRUSA has heard our calls... !
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
@Goyetus: good news for you:
the shipping information from today:
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
Thanks a lot ! They changed the date.
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
Oh but there is difference depending on language version - and difference is even 4 weeks....
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
Your upgrade kits are now shipping?
--> MK4 - MK4S - MINI+ - Accelerometer Guide - BambuLab A1 Combo <--
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
I see all this situation rather normal, other companies do the same.
When the SUNLU filament joiner was announced on July 15 2024, I pre-ordered it immediately at special price, during the special pre-order week, on 2024-07-15, and the time table for pre-orders delivery was already mid/late October 2024. For each day elapsed since the announcements several weeks were added to the shipping. Who did not ordered in that week, will be able to get the device only when it will arrive officially on the market on 2025. And this is not PRUSA.
I will not mention cars manufacturers that take from 3 months to 6 months to deliver a new car after the order in the configuration app.
I was very fast to pre-ordered my MK4S upgrade kit on 2024-08-13 (just one day later) and so I will receive the kit tomorrow.
I saw that any additional day of delay on the order since the PRUSA announcement day, added two weeks in shipping time table.
Well, the reality behind the delays many of you are experiencing, is the PRUSA inability to have a strong mass production and shipping. 😑
They are very slow to produce parts, especially because they do almost all in-house. They are very slow also in shipping.
Result: they are not capable to handle the hundred thousand peak of customers that order products at the same time. It is a fact. It happened for MK4, XL and all major announcements. One time, they also had the PRUSA web site down, when hundred thousands users placed their orders at the same time for a discount campaign.
It is not a matter to give priority to old or new customers: there is only the issue that they are not able to handle hundred thousands old customers making orders at the same time, and their site (remember, it is just one) is not able to full-fill in a reasonable short time. The productive process is slow, and probably also the shipping process is slow.
Keep in mind that the factory should continue to produce also full new parts for XL, MK4S (in kit and Assembled), in addition to the upgrade kit.
That is PRUSA, all in one (factory). They are born as one-man Maker Factory, and it is a miracle how they grow till where they are now; but they still do not have the production capability to produce word-wide. Now they are working to grow the PRUSA-PRINTER SOLID U.S. join venture so that they could have hopefully another plant supplying printers for U.S.
So, don't blame them if they can't do thing fast. Even if they are doing enormous efforts to improve their production capability maintaining the PRUSA quality we know, today they don't have it. They would be the first to be happy if they could have the capability to double or triple the production and shipping.
Regards
RE:
For me (20 august purchase) , It´s again 2 November (Spain)
So it will be from 3 to 4 months. a SHAME.
Oh but there is difference depending on language version - and difference is even 4 weeks....
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
Have you considered selling your Prusa and buying a Bambu or Qidi? I think if I was as tormented as you seem to be over this, I would jump ship. If you can't bring yourself to do that, just try to forget about it entirely and let the shipping notification (whenever it happens) be the thing that reminds you.
-J
RE:
I think you are confusing “tormented” with “frustrated or unfair”. I can buy another BBS if I want, that´s not the question.
I have 2xBambulab A1 ||| 3xMk3s+ |||| 1 Bear (all prusa hardware) |||| 2 x Ender 3 ||| 1 MK4 Not upgraded yet XD
There are 2 problems here:
- 1º They make a “pre-order” and 2 weeks after, they give the "14 weeks waiting dates". They have the money from day 1. You have bought blindly 3-4 months later “by surprise”. I would have liked to see the “pre-orders” if they had given the dates from the beginning. I'm sure they would have been much lower. I was purchasing a product from a well known company, not funding a kickstarter.
- 2º Seriously, almost 4 months for a few printed parts and a miserable 5020 fan ? Are we kidding ? NOT NORMAL and cannot be defended. Of course, ADXL 1$ not included (they sell apart for 20€)
Have you considered selling your Prusa and buying a Bambu or Qidi? I think if I was as tormented as you seem to be over this, I would jump ship. If you can't bring yourself to do that, just try to forget about it entirely and let the shipping notification (whenever it happens) be the thing that reminds you.
-J
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
@Goyetus:
Surprise ! Today Igot the info, that mine is on the way. So, I think, the english version of the shipping info is correct, and your kit will arrive next week.
RE: 14 weeks for MK4 to MK4s feels like an insult to the people who put their trust in mk4. Mk4s in stock and Mk4s Kit in Stock.
@Goyetus: In the meantime, you can eat some gummy bears, that calms you down. Maybe! 😉