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What Happened to Live Chat?  

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Sn3akyP3t3
(@sn3akyp3t3)
Active Member
RE: What Happened to Live Chat?

 

Posted by: @david-r-campbell

I'm not compromising my security because they're lazy. 

This should always be the response to such a suggestion!

Posted : 08/06/2025 4:37 pm
Ynsh
 Ynsh
(@ynsh)
Member
RE: What Happened to Live Chat?

Is there any progress on this issue? The chat still isn't working on the latest browsers like Firefox, Chrome, and Edge.

Posted : 11/08/2025 11:23 pm
JoanTabb
(@joantabb)
Veteran Member Moderator
RE: What Happened to Live Chat?

Oddly chat works on My BRAVE Browser (which is based on Chrome), but it doesn't work on my Chrome session

I will report to Prusa

Joan

 

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility.Location Halifax UK

Posted : 12/08/2025 11:12 am
JoanTabb
(@joantabb)
Veteran Member Moderator
RE: What Happened to Live Chat?

Did you reject Cookies? 

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility.Location Halifax UK

Posted : 12/08/2025 9:04 pm
David R. Campbell
(@david-r-campbell)
Eminent Member
RE: What Happened to Live Chat?

Nope.  In fact I did a total cache & cookie flush in Chrome/Firefox/Edge.

Posted by: @joantabb

Did you reject Cookies? 

 

Posted : 12/08/2025 9:47 pm
JoanTabb
(@joantabb)
Veteran Member Moderator
RE: What Happened to Live Chat?

Hmmm ..

Ok  prusa are looking into this issue.i didn't reject cookies either. And I had the issue with chrome. But not with brave...

 

I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility.Location Halifax UK

Posted : 12/08/2025 10:05 pm
Jürgen
(@jurgen-7)
Noble Member
RE: What Happened to Live Chat?

I see the chat icon and can open the chat dialog (where I am asked to enter my contact and printer details) -- on Firefox, Chrome, and Edge, all running current versions under Windows 11. I have not tried to actually open a session though.

Does the problem only occur at a later point, or does this already constitute success? If you can't get that far, there must be something else at play, not just the browser version.

Posted : 13/08/2025 9:06 am
Ynsh
 Ynsh
(@ynsh)
Member
RE: What Happened to Live Chat?

When I go to the contact page, I see a button with 'start chat session.' When I click it, nothing happens. Nothing is displayed, no icon appears. I checked this on Windows 10, using Firefox and Edge. Out of curiosity, I went on Android and tested it on the Firefox and Chrome browsers, and unfortunately, I couldn't open the chat.

Posted : 31/08/2025 10:40 pm
Ynsh
 Ynsh
(@ynsh)
Member
RE: What Happened to Live Chat?

I have a Windows 11 computer and opened Firefox in private mode (a clean session), and unfortunately, I still couldn't open the chat. The only version that has worked for me so far is on Windows 10 using the Brave browser.

Posted : 31/08/2025 10:46 pm
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