RE: What Happened to Live Chat?
I'm not compromising my security because they're lazy.
This should always be the response to such a suggestion!
RE: What Happened to Live Chat?
Is there any progress on this issue? The chat still isn't working on the latest browsers like Firefox, Chrome, and Edge.
RE: What Happened to Live Chat?
Oddly chat works on My BRAVE Browser (which is based on Chrome), but it doesn't work on my Chrome session
I will report to Prusa
Joan
I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility.Location Halifax UK
RE: What Happened to Live Chat?
Did you reject Cookies?
I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility.Location Halifax UK
RE: What Happened to Live Chat?
Nope. In fact I did a total cache & cookie flush in Chrome/Firefox/Edge.
Did you reject Cookies?
RE: What Happened to Live Chat?
Hmmm ..
Ok prusa are looking into this issue.i didn't reject cookies either. And I had the issue with chrome. But not with brave...
I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility.Location Halifax UK
RE: What Happened to Live Chat?
I see the chat icon and can open the chat dialog (where I am asked to enter my contact and printer details) -- on Firefox, Chrome, and Edge, all running current versions under Windows 11. I have not tried to actually open a session though.
Does the problem only occur at a later point, or does this already constitute success? If you can't get that far, there must be something else at play, not just the browser version.
RE: What Happened to Live Chat?
When I go to the contact page, I see a button with 'start chat session.' When I click it, nothing happens. Nothing is displayed, no icon appears. I checked this on Windows 10, using Firefox and Edge. Out of curiosity, I went on Android and tested it on the Firefox and Chrome browsers, and unfortunately, I couldn't open the chat.
RE: What Happened to Live Chat?
I have a Windows 11 computer and opened Firefox in private mode (a clean session), and unfortunately, I still couldn't open the chat. The only version that has worked for me so far is on Windows 10 using the Brave browser.
RE: What Happened to Live Chat?
Hey everyone. We're having some reports of the chat not working but we are having a really hard time figuring out what the actual cause is. One thing that we have confirmed for now is that if you have cookies disabled, then the chat pop-up does not appear. If you have any more feedback, please let me know.
In the meantime, if you need to connect to chat urgently, you can also connect via this direct link: https://direct.lc.chat/9644675/
RE: What Happened to Live Chat?
Thank you! The direct link seems to work well.
RE: What Happened to Live Chat?
I can confirm that the direct link works after creating exceptions in firefox for lc.chat domain at least.
RE: What Happened to Live Chat?
The live chat option was scaled back, it’s not always available anymore and depends on support capacity. These days most cases are handled through email or the helpdesk system. If you don’t see chat, it usually means agents aren’t available at that moment. Not as quick as before, but email is still the main channel now.
RE: What Happened to Live Chat?
@prusa, I think the problem could be related to your "Do Not Sell or Share My Personal Information" pop up in the lower left corner. If I select the checkbox and save that setting... The Live Chat (in the bottom right corner) no longer appears the next time I visit your website. However, if I never answer that "Do not sell..." setting, then Live Chat continues to work.
As a side note, when I answer and save my privacy to "Do Not Sell..." it also breaks the buttons in this forum. Buttons such as "like" or "reply" no longer work either.
I have also completely reset my Browser security settings to default out of the box. And retested this against your "do not sell" popup.
I hope this helps track it down.