Problema con pedido. Imposible contactar con atención al cliente.
Buenas noches,
Me he visto obligado a postear el problema aquí, puesto que el chat online no funciona y no me responden al correo que envié a [email protected].
El problema es que el día 15/11/2025 realicé el pedido con número 1763165955. El tiempo de envío es de 5 días, sin embargo, estamos a día 27/11/2025 y no me ha llegado el pedido. No se ni donde se encuentra el paquete, puesto que no hay información al respecto y es imposible contactar con atención al cliente por problemas con pedidos. En el seguimiento de packeta dice que han entregado el paquete al tansportista y pone el numero de seguimiento de correos express 3230002435772774, y en correos express pone que está informado desde el día 18. Me gustaría que se solucione esta situación, ya que tengo la impresora parada, no tengo el pedido y me he gastado el dinero, y han pasado 13 días desde el pedido. La verdad es que no estoy nada contento con la política de atención al cliente de la empresa.
A ver si tengo suerte y posteando aquí mi problema me da solución alguien de la empresa. Gracias
RE: Problema con pedido. Imposible contactar con atención al cliente.
Problem with order. Unable to contact customer service.
Good night,
I have been forced to post the problem here, since the online chat is not working and they are not responding to the email I sent to [email protected] .
The problem is that I placed order number 1763165955 on November 15, 2025. The shipping time is 5 days; however, it's now November 27, 2025, and my order hasn't arrived. I don't even know where the package is, as there's no information about it, and it's impossible to contact customer service about order issues. The package tracking says they've handed the package over to the carrier and shows the Correos Express tracking number 3230002435772774, and Correos Express says they've been aware of it since the 18th. I would like this situation resolved, as my printer is out of commission, I haven't received my order, I've spent the money, and 13 days have passed since I placed the order. Frankly, I'm very unhappy with the company's customer service policy.
I hope that posting my problem here will get me a solution from someone at the company. Thanks.
Prusa don't really hang out here so you won't get resolution that way. Usually the are quite responsive with email. Keep trying that.
However, if the package is in the hands of the carrier it's their issue not Prusa's.