Online live support?
What's happened to the online live support? I don't know if I'm just being a bit dumb and not seeing how to connect with / request online support, or has it been removed?
Go to Prusa e-shop, sign in, and you'll see "Chat now" balloon in bottom right corner of the screen.
[Mini+] [MK3S+BEAR]
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Thanks for the reply! 🙂
Go to Prusa e-shop
Yep
sign in
Done!
and you'll see "Chat now" balloon in bottom right corner of the screen.
.... nope. 🙁
did you wait the magic 3 to 5 seconds?
regards Joan
I try to make safe suggestions,You should understand the context and ensure you are happy that they are safe before attempting to apply my suggestions, what you do, is YOUR responsibility. Location Halifax UK
Work
Did it finally work for you?
Thanks for the reply! 🙂
Go to Prusa e-shop
Yep
sign in
Done!
and you'll see "Chat now" balloon in bottom right corner of the screen.
.... nope. 🙁
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Chuck H
3D Printer Review Blog
Ad blocker
I noticed my ad/tracker blocker (1Blocker) prevented the support chat box from loading a while ago. You might try to reload the page without ad blockers or disable blocking for this site only and see if that works.
Not working for me either...
In Chrome I clicked on the lock, checked for settings that were blocked and allowed them. I don't get a live chat bubble.
Working fore me currently so its not a shop side problem.
Doesn't work in Chrome, but does in Firefox.
Works in Firefox.
I was using Chrome on Windows 10 and it was working fine, so once again I don't think its any problem at Prusa's end.
Don't forget pihole and the like
We've had people report similar problems and it turned out they were using pihole.
and miscellaneous other tech projects
He is intelligent, but not experienced. His pattern indicates two dimensional thinking. -- Spock in Star Trek: The Wrath of Khan
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Hi all,
Thanks for the responses, and my apologies for the incredibly slow reply.
I use Firefox, properly minimally secured. I tried the livechat in Safari (completely unsecured), and it worked. I raised it as an issue with the person who was helping me (as usual, Prusa's online support was excellent - it should be noted that I have persuaded people to buy Prusa purely on the strength of the online support chat).
We've had people report similar problems and it turned out they were using pihole.
That is ... extremely worrying. In general web developers seem to have a lot to learn about client security, and I say this as someone who's done web development. To be fair, at least some of this is due to a lack of understanding by, uh ... "management structures" ... and is the cause of many software development issues, everywhere.