Online contact form response times?  

Re: Online contact form response times?

How long have you been waiting and have you tried the "online chat"

Re: Online contact form response times?

@david.t28 David, I've been waiting around 48 hours and they have just replied. Thanks to Lukáš 🙂

The reason for asking about response times, was because I didn't get an auto-confirmation email for receipt of the online enquiry form. I didn't want to keep chasing for a reply, too soon, but I also didn't want to wait days and days only to find the form-submission had failed. Anyway, I'm pleased I have my answer now. I know they're busy, so ~48 hours is a very reasonable response-time.

I didn't notice the chat option - I will use that if I'm in a hurry.

Kind regards

Re: Online contact form response times?

Online Chat
Does online chat still exist? Can someone please direct me to the online chat area? URL? I can not find it 🙁
After dozens of nice prints my Mk 2 stopped printing a couple of days ago and gives a z axis endstop error. I can move the x,y and z using the LCD menu functions but the printer head doesnt move during the selftest after the hotend test and gives the z endstop error. Im reading that a broken wire between the PINDA and the Rambo could be the issue. Even if not I want to have a couple of PINDA sensors on hand.
Thanks for any help you can give 🙂
Bill

Re: Online contact form response times?

https://shop.prusa3d.com/en/

Prusa shop
Look in the lower right corner.

Re: Online contact form response times?

Hi, Bill.

I also missed the chat option, first time around. As the previous post says, it's on the lower right corner of the shop page. It looks a bit like some sort of pop-up (Which my brain has a tendency to filter out 😆 )

It's an orange rectangle on the lower right or your browser window (regardless of window size). See the attached screenshot - is simple says "Chat now". Rememebr, you need to be using the shop URL: https://shop.prusa3d.com

If the image, above, doesn't open in this post, right click on the icon and select "Open image in new tab" (of whatever your browser's equivalent option is).

FYI: I used online chat yesterday to discuss my Mk3 order (placed yesterday and arriving Wednesday in UK 😀 ) and I was answered in around 1 minute, with from 30 to 90 seconds between subsequent responses. I'd recommend using chat (thought, I guess other people will get different experiences, depending on time of day).

Re: Online contact form response times?

I usually get a response in 24-72 hours.

Re: Online contact form response times?

Thanks, Charles

Re: Online contact form response times?

I usually get a response in 24-72 hours.

Wow, you must know somebody.

It took nearly a week to get an answer. By then I had already had my questions answered (by Chat) and ordered a built MK3.