New found respect for Prusa support
It’s early(ish) morning for me, I’m on my second coffee, and I’m scrolling this forum looking at the Nth variation of: why does my print fail, why does my print warp, why are my belts pulling out, why is my printer crashing, why is my Nextruder making these noises…
Several of us here are volunteer support. I do it because I enjoy it (mostly), and because I usually learn something in the process—sometimes by getting it wrong. Then later, when it happens to me, it’s like: “OK, I know how to fix this…”
There are also users who post a help question, get answers, and then we never hear from them again (presumably because the problem is fixed).
I can imagine being a Prusa support engineer, clocking in to start a shift and already having ten people in the queue waiting for help. You pick up the next case and it’s your 100th “Why is the filament not coming out?”
So this morning I see my Nth “Why is the Nextruder making this noise?” I start typing a response, then halfway through I delete it. Not because it was necessarily wrong, but because I caught myself thinking: “I’m done with ‘Nextruder making noises.’”
And yet, I still see this as fun. Why else do people volunteer their time? Because they like helping others.
And honestly, it’s given me a new level of respect for the people who do this all day, every day.